Quality Control jobs in Singapore
Customer Service Officer (Contact Centre: Retail Banking - Non Sales Role)
Private Advertiser
Project Officer (Chemistry/Chemical Engineering/Pharmaceutical Sciences/Biochemistry)
NANYANG TECHNOLOGICAL UNIVERSITY
Project Manager, Information Technology
FLEETPLUS TECHNOLOGY PTE. LTD.
Regional Accounting Specialist – Global Financial Services MNC
Cornerstone Global Partners
Occupational Therapist
Perennial Holdings Private Limited
Discover more opportunities than anywhere else. Find more jobs nowAssistant Merchandiser
Christian Dior Couture
Sales Excellence Executive
Singtel
Solutions Architect (Thailand)
Databricks Inc.
Connect with headhunters to apply for similar jobsUP TO $3450 | Assistant Manager (Talent Development) | 11-Month, Pasir Panjang
PERSOL
Marketing Senior Manager, Strategic & Growth Campaigns
Aon Life
Finance Director
MARITEC PTE. LTD.
Asset & Wealth Management, Operations, Trade Management, Associate/ Executive Director, Singapore
Goldman Sachs Bank AG
Medical Laboratory Technologist, NCIS
National University Polyclinics
Assistant Manager, Ambulatory Operations #HHL
Recruit Express Pte Ltd.
Senior Executive / Assistant Manager, Administrative
National University Health System
Head of Anti Financial Crime, Asia
Allianz Asia Pacific
Sales Manager (Furniture)
JEB ASIA PTE LTD
Contract Chemist (Pharm) - HPLC exp! / #HHLT
Recruit Express Pte Ltd.
Customer Experience Team Lead
CORE COLLECTIVE PTE. LTD.
Senior Engineer, Service Delivery (I7)
Dell
Software Engineer - Mobile SDK
PowerToFly
Customer Service Officer (Contact Centre: Retail Banking - Non Sales Role)
Job summary
A leading service provider in the banking sector is seeking a Customer Service Advisor in Singapore to join its dynamic call centre team. In this full-time role, you will provide exceptional customer support across various communication channels. You are expected to have experience in customer service, strong interpersonal skills, and problem-solving abilities. The position includes training and flexible working hours, aiming to deliver a positive experience aligned with the company's values.
Qualifications
- Proven experience in a customer service or call centre role, preferably in banking.
- Ability to engage customers from diverse backgrounds.
- Proficiency in using computers and software applications.
Responsibilities
- Respond to inbound customer enquiries through phone, email, and chat.
- Assist customers with account management and troubleshooting.
- Maintain accurate records of customer interactions.
Skills
We are seeking a Customer Service Advisor to join our dynamic call centre team serving a leading client in the banking sector. In this full-time role based in the Singapore Central Region, you will be responsible for providing exceptional customer service and support to our clients' customers through a range of communication channels.
There will be an initial 6 - 7 weeks training programme whereby you will be required to pass a On the Job Training, Role-Play, Theory Assessment (on different banking products/services/CRM System Usage/Business Processes) in order to be posted to your work teams (2 attempts given).
Minimum attendance required (95%) in order to pass the training programme.
Working Hours : 5 working days, 1 rest day and 1 off day per week, 42.5 hours per week, Staggered shift hours : 8.5 working hours between 7 am to 10pm + 1-hour meal break in between, Rest Day and Off Day : Scheduled by Client (2 non-consecutive off-days per week, example: 1 weekday & 1 weekend depending on work schedule), Or otherwise advised by the Client
- Respond to inbound customer enquiries and requests via phone, email and chat in a professional and efficient manner
- Assist customers with a variety of banking-related tasks such as account management, product information, and troubleshooting
- Identify customer needs and offer appropriate solutions or referrals
- Maintain accurate records of customer interactions and follow up as needed
- Contribute to the continuous improvement of customer service processes and procedures
- Provide a positive customer experience that aligns with the company's brand and values
- Proven experience in a customer service or call centre role, preferably within the banking or financial services industry
- Strong communication and interpersonal skills with the ability to engage with customers from diverse backgrounds
- Excellent problem-solving and decision-making abilities to handle a variety of customer enquiries
- Proficient in using computer systems and various software applications
- Flexible and adaptable to work in a fast-paced, dynamic environment
- Commitment to providing exceptional customer service and a desire to exceed customer expectations
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.