Customer Service Officer (Contact Centre: Retail Banking - Non Sales Role)

Private Advertiser; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

A leading service provider in the banking sector is seeking a Customer Service Advisor in Singapore to join its dynamic call centre team. In this full-time role, you will provide exceptional customer support across various communication channels. You are expected to have experience in customer service, strong interpersonal skills, and problem-solving abilities. The position includes training and flexible working hours, aiming to deliver a positive experience aligned with the company's values.

Qualifications

• Proven experience in a customer service or call centre role, preferably in banking.
• Ability to engage customers from diverse backgrounds.
• Proficiency in using computers and software applications.

Responsibilities

• Respond to inbound customer enquiries through phone, email, and chat.
• Assist customers with account management and troubleshooting.
• Maintain accurate records of customer interactions.

Skills

Customer service experience

Strong communication skills

Problem-solving abilities

Flexibility and adaptability

Job description

About the role

We are seeking a Customer Service Advisor to join our dynamic call centre team serving a leading client in the banking sector. In this full-time role based in the Singapore Central Region, you will be responsible for providing exceptional customer service and support to our clients' customers through a range of communication channels.

Training Programme Details

There will be an initial 6 - 7 weeks training programme whereby you will be required to pass a On the Job Training, Role-Play, Theory Assessment (on different banking products/services/CRM System Usage/Business Processes) in order to be posted to your work teams (2 attempts given).

Minimum attendance required (95%) in order to pass the training programme.

Shift Timings Weekends Shift

Working Hours : 5 working days, 1 rest day and 1 off day per week, 42.5 hours per week, Staggered shift hours : 8.5 working hours between 7 am to 10pm + 1-hour meal break in between, Rest Day and Off Day : Scheduled by Client (2 non-consecutive off-days per week, example: 1 weekday & 1 weekend depending on work schedule), Or otherwise advised by the Client

What you'll be doing

• Respond to inbound customer enquiries and requests via phone, email and chat in a professional and efficient manner
• Assist customers with a variety of banking-related tasks such as account management, product information, and troubleshooting
• Identify customer needs and offer appropriate solutions or referrals
• Maintain accurate records of customer interactions and follow up as needed
• Contribute to the continuous improvement of customer service processes and procedures
• Provide a positive customer experience that aligns with the company's brand and values

What we're looking for

• Proven experience in a customer service or call centre role, preferably within the banking or financial services industry
• Strong communication and interpersonal skills with the ability to engage with customers from diverse backgrounds
• Excellent problem-solving and decision-making abilities to handle a variety of customer enquiries
• Proficient in using computer systems and various software applications
• Flexible and adaptable to work in a fast-paced, dynamic environment
• Commitment to providing exceptional customer service and a desire to exceed customer expectations