Customer Service Associate #ESY

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading recruitment agency is seeking a skilled customer support professional in Singapore. The ideal candidate will deliver high-quality service and ensure customer satisfaction by identifying needs and resolving issues efficiently. You will play a key role in improving processes and maintaining effective communications with all departments. Candidates interested should contact us via email for immediate consideration.

Responsibilities

• Deliver high-quality service experience in a customer-facing role.
• Identify customers’ needs and maintain high customer service delivery.
• Take ownership of customer problems and resolve them within SLAs.
• Establish continuous improvement of processes for customer satisfaction.
• Liaise with other departments for seamless client experience.

Job description

Job Scope

• Ability to deliver professional and high-quality service experience in a customer-facing role
• Identify customers’ needs and have them assessed to maintain a continuous high level of customer service delivery and satisfaction
• Taking ownership of customers’ problems and follow through effectively and efficiently to resolution within the SLAs.
• Key member of the customer support function in establishing continuous improvement of processes to promote customer satisfaction
• Maintain close liaison with all other departments to have a good understanding of the operational flow and ensure seamless client experience

Interested candidates, please email your resume to [e-mail]

Anna See Sing Yee

CEI Reg R25157535

Recruit Express Pte Ltd

EA License No: 99C4599

We regret that only shortlisted candidates will be contacted