Quality Control jobs in Singapore
Customer Service & Support Specialist (Remote / WFH)
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Customer Service & Support Specialist (Remote / WFH)
Job summary
A remote employment service provider is looking for Customer Service & Support Specialists to assist users and manage inquiries in a remote setting. Applicants should have strong communication skills and a minimum 'O' or 'N' level qualification. This role involves responding to customer inquiries, assisting with troubleshooting, and maintaining accurate records while delivering exceptional support. The company offers competitive pay, stable job placements, and opportunities for growth within global tech companies.
Benefits
Qualifications
- Minimum 'O' or 'N' Level Qualification required.
- Strong communication skills (verbal & written) are essential.
- Able to work independently from home.
Responsibilities
- Respond to customer inquiries through chat, email, or calls.
- Assist users with troubleshooting, account issues, or product navigation.
- Deliver timely and professional customer support in a remote environment.
Skills
Education
Tools
Company: Mercor
Location: Singapore / Remote / WFH
Application Method:
👉 https://work.mercor.com?referralCode=771e9026-c486-4610-82ae-7bb54f341df5&utm_source=referral&utm_medium=share&utm_campaign=platform_referral
Mercor helps global companies find highly skilled remote talent in AI, analytics, engineering, and operations. Through Mercor, candidates get matched to world-class teams and long-term remote roles.
We are seeking Customer Service & Support Specialists to assist users, manage inquiries, and deliver an exceptional support experience. Depending on the placement, you may provide email, chat, or voice support for global tech companies.
- Respond to customer inquiries through chat, email, or calls
- Assist users with troubleshooting, account issues, or product navigation
- Maintain accurate records of customer interactions
- Escalate complex issues to relevant departments
- Deliver timely and professional customer support in a remote environment
- Follow workflows, guidelines, and service-quality targets
- Minimum "O" or "N" Level Qualification
- Strong communication skills (verbal & written)
- Ability to handle customer concerns calmly and professionally
- Basic technical troubleshooting skills
- Responsible, reliable, and adaptable
- Ability to work independently from home
Bonus Skills:
- Experience in customer service, call centers, or support roles
- Knowledge of CRM systems (Zendesk, Freshdesk, Intercom, etc.)
- Familiarity with remote collaboration tools
- Remote roles with reputable global companies
- Stable and long-term job placements
- Competitive pay depending on the company you’re matched with
- Growth opportunities into QA, support operations, or team lead positions
- We welcome any nationalities to apply
Interested candidates MUST apply through the link below to ensure proper routing:
👉 Apply here: https://work.mercor.com?referralCode=771e9026-c486-4610-82ae-7bb54f341df5&utm_source=referral&utm_medium=share&utm_campaign=platform_referral
*You will be shortlisted for an interview after registering an account and applying for the job listing in the website.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.