Customer Service & Support Specialist (Remote / WFH)

Private Advertiser; Remote; SGD 60,000 - 80,000; Full time

Job summary

A remote employment service provider is looking for Customer Service & Support Specialists to assist users and manage inquiries in a remote setting. Applicants should have strong communication skills and a minimum 'O' or 'N' level qualification. This role involves responding to customer inquiries, assisting with troubleshooting, and maintaining accurate records while delivering exceptional support. The company offers competitive pay, stable job placements, and opportunities for growth within global tech companies.

Benefits

Growth opportunities into QA or team lead positions

Competitive pay depending on the company

Qualifications

• Minimum 'O' or 'N' Level Qualification required.
• Strong communication skills (verbal & written) are essential.
• Able to work independently from home.

Responsibilities

• Respond to customer inquiries through chat, email, or calls.
• Assist users with troubleshooting, account issues, or product navigation.
• Deliver timely and professional customer support in a remote environment.

Skills

Strong communication skills (verbal & written)

Basic technical troubleshooting skills

Ability to handle customer concerns calmly and professionally

Education

Minimum 'O' or 'N' Level Qualification

Tools

CRM systems (Zendesk, Freshdesk, Intercom)

Job description

Company: Mercor
Location: Singapore / Remote / WFH
Application Method:
👉 https://work.mercor.com?referralCode=771e9026-c486-4610-82ae-7bb54f341df5&utm_source=referral&utm_medium=share&utm_campaign=platform_referral

About Mercor

Mercor helps global companies find highly skilled remote talent in AI, analytics, engineering, and operations. Through Mercor, candidates get matched to world-class teams and long-term remote roles.

Job Description

We are seeking Customer Service & Support Specialists to assist users, manage inquiries, and deliver an exceptional support experience. Depending on the placement, you may provide email, chat, or voice support for global tech companies.

Responsibilities

• Respond to customer inquiries through chat, email, or calls
• Assist users with troubleshooting, account issues, or product navigation
• Maintain accurate records of customer interactions
• Escalate complex issues to relevant departments
• Deliver timely and professional customer support in a remote environment
• Follow workflows, guidelines, and service-quality targets

Requirements

• Minimum "O" or "N" Level Qualification
• Strong communication skills (verbal & written)
• Ability to handle customer concerns calmly and professionally
• Basic technical troubleshooting skills
• Responsible, reliable, and adaptable
• Ability to work independently from home

Bonus Skills:

• Experience in customer service, call centers, or support roles
• Knowledge of CRM systems (Zendesk, Freshdesk, Intercom, etc.)
• Familiarity with remote collaboration tools

Why Join Mercor

• Remote roles with reputable global companies
• Stable and long-term job placements
• Competitive pay depending on the company you’re matched with
• Growth opportunities into QA, support operations, or team lead positions
• We welcome any nationalities to apply

How to Apply

Interested candidates MUST apply through the link below to ensure proper routing:
👉 Apply here: https://work.mercor.com?referralCode=771e9026-c486-4610-82ae-7bb54f341df5&utm_source=referral&utm_medium=share&utm_campaign=platform_referral

*You will be shortlisted for an interview after registering an account and applying for the job listing in the website.