Customer Support Specialist (Packing Material)

Zuellig Pharma Pte Ltd; Singapore; On-site; SGD 45,000 - 70,000; Full time

Job summary

A leading healthcare solutions provider is seeking a qualified individual to manage client accounts and coordinate production activities. The successful candidate will ensure compliance with client requests and facilitate effective communication across teams. Required qualifications include a diploma or degree in Business, Supply Chain, or Engineering, along with proven experience in relevant roles. The role offers opportunities for professional growth in a dynamic environment while fostering an inclusive workplace culture.

Benefits

Total Rewards program for overall well-being

Flexible work-life balance

Growth opportunities in the healthcare industry

Qualifications

• Proven experience in packaging, supply chain, production coordination, or account management role.
• Excellent verbal and written communication skills.
• Highly organized with the ability to multitask.

Responsibilities

• Serve as the primary point of contact for clients.
• Prepare mock‑ups, draft proposals, and support clients.
• Monitor and manage client‑owned packaging material inventory.

Skills

Client management

Production coordination

Problem-solving

Communication

Education

Diploma or Degree in Business, Supply Chain, Engineering or a related discipline

Tools

MS Office

ERP systems

Job description

Company Overview

Zuellig Pharma is a leading healthcare solutions company in Asia, and our purpose is to make healthcare more accessible to the communities we serve. We provide world‑class distribution, digital, and commercial services to support the growing healthcare needs in this region.

The company was started a hundred years ago and has grown to become a multibillion‑dollar business covering 17 markets with over 12,000 employees. Our people serve more than 200,000 medical facilities and work with over 450 clients, including the top 20 pharmaceutical companies in the world.

Expectations of the Role

Client & Account Management

• Serve as the primary point of contact for clients on redressing instructions and packaging requirements.
• Review, clarify, and validate client requests to ensure feasibility and compliance.
• Prepare mock‑ups, draft proposals, and support clients through the approval process.
• Manage client accounts by tracking deliverables, timelines, and documentation.

Redressing Coordination

• Draft clear, accurate Redressing Instructions (RI) for production use.
• Work closely with the production team to assess feasibility of redressing activities.
• Coordinate changes, updates, and maintain version control for RIs.
• Assist production in troubleshooting redressing issues and providing clarification.

Inventory & Material Management

• Monitor and manage client‑owned packaging material inventory.
• Track material consumption, shortages and replenishment requirements.
• Prepare and share material status reports with internal stakeholders and clients.

Cross‑Functional Collaboration

• Liaise with production, QA, supply chain, and warehouse teams to ensure smooth execution of redressing operations.
• Support audits, compliance checks, and documentation related to packaging material activities.

Requirements (Must‑Have)

• Diploma or Degree in Business, Supply Chain, Engineering or a related discipline.
• Proven experience in packaging, supply chain, production coordination, or account management role.
• Proficient in MS Office.

Advantage to Have

• Basic understanding of packaging materials, processes, and redressing activities.
• Ability to draft clear, structured, and accurate technical instructions.
• Familiarity with ERP systems.

Personal Attributes

• Excellent verbal and written communication skills.
• Strong critical‑thinking and problem‑solving abilities.
• Highly organized with the ability to multitask and manage competing priorities effectively.

Why Join Zuellig Pharma

We are committed to fostering an inclusive environment where our employees can learn, grow, and achieve shared success. We champion diversity, equity, and inclusion, ensuring every individual feels valued, respected, and treated fairly. As a leading multi‑market healthcare solutions provider, we empower our employees to gain comprehensive knowledge and expertise in the dynamic healthcare industry across the region. Enjoy the flexibility to effectively balance your work and personal life while taking charge of your career journey through our empowering growth opportunities. Our Total Rewards program is designed to support your overall well‑being in every aspect.