Quality Assurance jobs in Singapore

Job summary

A leading corporate services firm in Singapore is seeking a Relationship Manager to oversee client portfolios, ensuring high-quality service and relationship management. The ideal candidate will possess strong interpersonal skills and a proactive attitude, fostering trust and collaboration with clients. Responsibilities include engaging clients on compliance, resolving issues with internal teams, and contributing to continuous improvement processes. This role offers career progression, competitive salary, and a supportive work culture.

Benefits

Qualifications

• Strong interpersonal and communication skills to build trust quickly.
• Service mindset with the ability to handle difficult conversations.
• Prior experience in client servicing or account management is preferred.
• Ability to multitask and manage a diverse client portfolio.
• Detail oriented with strong sense of accountability.
• Positive attitude and a willingness to learn.

Responsibilities

• Serve as primary contact for a portfolio of clients.
• Build long-term client relationships through trust and responsiveness.
• Guide clients through compliance requirements in corporate services.
• Engage clients to identify challenges and opportunities.
• Coordinate with internal teams to resolve client matters.
• Handle client escalations with professionalism and empathy.
• Identify opportunities for service upgrades when beneficial.
• Maintain clear communication with clients regarding ongoing work.
• Uphold the company's reputation for excellence and reliability.
• Participate in process improvement based on client feedback.