Medical Claims Assosicate (Up to $3000) #NKA

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading recruitment agency in Singapore is seeking an individual for a maternity cover position in insurance claims handling. The role requires 1-3 years of experience in relevant fields and a Diploma or Degree in Business or Healthcare Administration. Responsibilities include assessing medical claims, liaising with stakeholders, conducting quality checks, and ensuring compliance with regulations. The ideal candidate should possess strong analytical skills, excellent communication abilities, and a customer-focused approach in a collaborative environment.

Qualifications

• 1-3 years of experience in insurance claims handling, customer servicing, nursing or related fields.
• Strong analytical skills and attention to detail, with ability to interpret medical reports and policy terms.
• Excellent communication skills with a customer-focused approach.

Responsibilities

• Deliver accurate and timely assessment of medical claims.
• Liaise with medical institutions and policyholders for claims processing.
• Conduct quality checks on processed claims for accuracy and compliance.
• Provide excellent service and strengthen customer relationships.
• Attend to escalated claims-related queries professionally.
• Adhere to regulatory requirements and maintain integrity in operations.

Skills

Analytical skills

Customer-focused

Communication skills

Problem-solving

Attention to detail

Education

Diploma or Degree in Business or Healthcare Administration, Nursing or any relevant discipline

Job description

Location: Raffles Place

Duration: 6 months (Maternity Cover)

Working Hours: Mon - Fri, 9 - 6

Salary: Up to $3000

Job Responsibilities

Assess Medical Claims

• Deliver accurate and timely assessment of medical claims, ensuring prompt and fair payouts in line with service standards.
• Conduct review of pending claims to ensure reserve adequacy and closure of claims in a timely manner.

Engage with Stakeholders

• Liaise professionally with medical institutions and policyholders to clarify outstanding requirements and ensure smooth claims processing.

Quality Checks

• Conduct quality checks on processed claims to uphold high standards of accuracy and compliance on straight-through processing engine.

Customer & Business Partner Relations

• Provide excellent service and strengthen relationships with customers and distribution channels through responsive and empathetic support.

Handle escalated claims enquiries

• Attend to claims-related queries with clarity, care, and professionalism.

Ensure Compliance

• Adhere to internal policies and external regulatory requirements to maintain integrity and trust in our claims operations.
• Take accountability in considering business and regulatory compliance risks and take appropriate steps to mitigate the risks.
• Maintain awareness of industry trends on regulatory compliance, emerging threats and appropriate steps to mitigate the risks.
• Highlight any potential concerns/risks and proactively share best risk management practices.

Job Requirements

• Have 1–3 years of experience in insurance claims handling, customer servicing, nursing or related fields.
• Hold a Diploma or Degree in Business or Healthcare Administration, Nursing or any relevant discipline.
• Possess strong analytical skills and attention to detail, with the ability to interpret medical reports and policy terms.
• Are customer-focused, with excellent communication skills and a proactive approach to problem-solving.
• Are eager to learn and grow in a fast-paced, collaborative environment that values innovation and service excellence.
• Demonstrate high level of integrity, take accountability of work and have a good attitude towards teamwork.
• Takes initiative to improve current state of things and be adaptable to embrace new changes.