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Guest Service Officer
Résumé du poste
A prominent hotel in Singapore is looking for a guest service staff member. The role involves attending to guests' check-ins and check-outs, efficiently handling payments, and responding to requests. Ideal candidates will be team players, available for rotating shifts, and enjoy interacting with guests. Previous experience in hotel operations is a plus, but those without can also apply. Benefits include night shift allowance, dental benefits, and duty meals.
Prestations
Qualifications
- Able to work on rotating shifts, weekends, and public holidays.
- Enjoys interacting with guests and working in a fast-paced environment.
- Prior work experience in hotel operations will be an advantage.
Responsabilités
- Attending to all guests' check-in and check-out.
- Collecting payments and handling transactions.
- Responding to guests' requests and queries politely.
Connaissances
- To attend to all guests' check-in and ensure all guest details are correctly input into the system.
- To attend to all guests' check-outs, including collecting payments in compliance with cash handling and credit card processing.
- To promptly, politely, and efficiently attend to all guests' requests and queries.
- Work closely with other departments to ensure that special requests are met and follow up accordingly.
- Other ad-hoc duties as required by the Front Office Manager.
- Able to work on rotating shifts, weekends, and public holidays.
- Team player, but also able to work independently.
- Enjoys interacting with guests and working in a fast-paced environment.
- Prior work experience in hotel operations will be an advantage.
- Candidates with no experience are welcome.
- Night shift allowance
- Annual Wage Supplement (AWS) provided.
- Dental / Optical benefit
- Duty meals
Interested applicants, please send your resume to hro@ghihotels.com
We regret to inform you that only shortlisted candidates will be notified for the interview.
* Le salaire de référence se base sur les salaires cibles des leaders du marché dans leurs secteurs correspondants. Il vise à servir de guide pour aider les membres Premium à évaluer les postes vacants et contribuer aux négociations salariales. Le salaire de référence n’est pas fourni directement par l’entreprise et peut pourrait être beaucoup plus élevé ou plus bas.