Passenger Services Specialist

DYNAMIC MANPOWER MANAGEMENT PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading airport assistance provider in Singapore is seeking individuals to provide specialized wheelchair assistance to passengers throughout the airport. Responsibilities include operating wheelchair equipment, coordinating with airline staff, and ensuring compliance with safety regulations. Ideal candidates will have a diploma or degree and experience in customer service, with strong communication skills. This role involves a 6-day work roster with rotating shifts and public holidays.

Qualifications

• Prior experience in customer service operations is an advantage.
• 1–2 years of experience in airline or airport customer service is preferred.
• Willingness to work on a 6-day roster including rotating shifts and public holidays.

Responsibilities

• Provide specialized wheelchair assistance to passengers throughout the airport.
• Operate and manage wheelchair transport equipment.
• Coordinate timely support with airlines and airport operations.
• Ensure compliance with safety regulations and guidelines.

Skills

Customer service experience

Strong communication skills

Interpersonal abilities

Education

Diploma or Degree in any discipline

Job description

• Provide specialized wheelchair assistance to passengers throughout the airport, including check-in, immigration, boarding, arrival, and baggage claim areas.
• Operate and manage wheelchair transport equipment, including manual and motorized wheelchairs, aisle chairs, and airport-approved mobility devices.
• Assist passengers with safe transfers between wheelchair, buggy, and aircraft seats using proper mobility-handling techniques and safety protocols.
• Deliver tailored support for passengers requiring special care, including elderly travelers, medically assisted passengers, unaccompanied minors, and passengers with temporary or permanent mobility limitations.
• Coordinate with airlines, ground-handling teams, gate agents, and airport operations staff to ensure timely support and seamless passenger flow.
• Ensure compliance with airport safety regulations, Passengers with Reduced Mobility handling standards, and customer care guidelines.
• Monitor and report wheelchair equipment condition, perform basic checks, and request maintenance when necessary.
• Maintain accurate service records, incident logs, and passenger assistance documentation for operational and safety audits.
• Provide exceptional customer care to create a safe, dignified, and comfortable journey for all passengers with mobility needs.

Requirements

• Possess a Diploma or Degree in any discipline.
• Prior hands-on experience in customer service operations is an advantage.
• Preferably with 1-2 years of experience in airline or airport customer service.
• Willing to work on a 6-day roster, including rotating shifts (day and night shift) and public holidays, in line with airport operational requirements.
• Strong communication and interpersonal abilities.
• Must uphold excellent personal grooming and hygiene standards, presenting a neat and professional image at all times.

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