Guest Service Officer

HOTEL CHANCELLOR @ ORCHARD PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A prominent hotel in Singapore is looking for a guest service staff member. The role involves attending to guests' check-ins and check-outs, efficiently handling payments, and responding to requests. Ideal candidates will be team players, available for rotating shifts, and enjoy interacting with guests. Previous experience in hotel operations is a plus, but those without can also apply. Benefits include night shift allowance, dental benefits, and duty meals.

Benefits

Night shift allowance

Annual Wage Supplement (AWS)

Dental / Optical benefit

Duty meals

Qualifications

• Able to work on rotating shifts, weekends, and public holidays.
• Enjoys interacting with guests and working in a fast-paced environment.
• Prior work experience in hotel operations will be an advantage.

Responsibilities

• Attending to all guests' check-in and check-out.
• Collecting payments and handling transactions.
• Responding to guests' requests and queries politely.

Skills

Team player

Customer service skills

Ability to work independently

Job description

Job Description

• To attend to all guests' check-in and ensure all guest details are correctly input into the system.
• To attend to all guests' check-outs, including collecting payments in compliance with cash handling and credit card processing.
• To promptly, politely, and efficiently attend to all guests' requests and queries.
• Work closely with other departments to ensure that special requests are met and follow up accordingly.
• Other ad-hoc duties as required by the Front Office Manager.

Job Requirements

• Able to work on rotating shifts, weekends, and public holidays.
• Team player, but also able to work independently.
• Enjoys interacting with guests and working in a fast-paced environment.
• Prior work experience in hotel operations will be an advantage.
• Candidates with no experience are welcome.

Others

• Night shift allowance
• Annual Wage Supplement (AWS) provided.
• Dental / Optical benefit
• Duty meals

Interested applicants, please send your resume to [e-mail]

We regret to inform you that only shortlisted candidates will be notified for the interview.