Manager Director jobs in Singapore

Job Openings Growth Lead at Global Sourcing Company (Remote, PH-based only)

We are looking for a Growth Lead to work remotely anywhere in the Philippines for aSingapore-based client of OTA. For this job, we only process candidates that are based in thePhilippines and have legal authorization to work in the Philippines.

About the OTA Client

This is a supply-chain technology company that helps global brands and retailers sourcesmarter and sell better. Operating across APAC, the U.S., and Europe, their mission is to makeinternational sourcing simple, data-driven, and dependable.

They combine an AI-driven procurement platform with managed services to streamlinecross-border trade. The platform covers product specifications, supplier vetting, productionmanagement, quality control, compliance, and end-to-end logistics giving businesses oneclear workflow from idea to inventory. This enables faster launches, cost savings, and consistentquality.

They typically serve DTC brands, retailers, importers, and private-label agencies acrosscategories such as home & living, beauty, fitness, pet, and consumer accessories.

Company Culture

The team is remote-first and globally distributed, with a culture built on:

• Customer obsession and measurable outcomes (focusing on lead time, cost, and qualityimprovements)
• Integrity and fairness, ensuring transparency and accountability in every partnership
• High ownership with low ego, where team members take initiative, share credit, and actlike owners
• One global team, working across time zones with empathy, clarity, and respect
• Speed with standards, moving quickly while maintaining compliance, quality, and safety

Job Overview

As a Growth Lead, you will be responsible for driving customer engagement, optimizing accountdevelopment, and expanding product adoption.

Your role will focus on managing the end-to-endcustomer journeyfrom initial lead engagement to strategic account growthby leveraging ourtech platform, data-driven insights, and deep category expertise.

You will play a pivotal role instrong customer relationships, tailoring product recommendations, and executingstrategic upselling and cross-selling initiatives to maximize customer value.

The Growth Lead will also ensure seamless service delivery and long-term growth partnershipswith B2B clients.

This is a mid-level role (5-7 years of relevant experience), ideal for candidateswith strong backgrounds in B2B solutions, account growth, customer success, and logistics.

Key Responsibilities

Thorough Customer Insight and Product Recommendations

• Manage the full customer journey, covering quotation, merchandising, account
• management, clarifications handling, sampling, bulk orders, cross-selling, and upselling
• Gain a deep understanding of customers business models, market positioning, and
• target audience to tailor solutions effectively.
• Leverage our tech platform and product database to tailor product recommendations and
• quotations that align with each customers strategic goals and market trends.
• Provide personalized consultations on product selection, pricing, and merchandising
• strategies to maximize customer satisfaction and profitability.

Proactive Account Development, Supplier Onboarding, and StrategicUpselling

• Regularly engage with customers through strategic check-ins, customer visits, andbusiness updates to maintain a pulse on their evolving needs and identify newopportunities.
• Proactively identify and suggest complementary products and emerging market trendsthat align with customers portfolios, creating upselling and cross-selling pathways.
• Onboard relevant suppliers to meet quotation requirements and diversify the productportfolio.
• Develop customized sourcing strategies to introduce new categories or product lines,thereby expanding our footprint within the customers operations.

Lead Cultivation and Strategic Relationship Building

• Actively engage with new leads acquired through founder referrals, product-ledchannels, events, and partnerships to build trust and rapport.
• Develop a strategic approach to onboarding new leads, focusing on their unique needsand ensuring a smooth transition into our ecosystem.
• Collaborate with internal teams to ensure new leads receive comprehensive support andprogress to facilitate quick conversion and long-term retention.

Data-Driven Growth, Performance Optimization, and Category KnowledgeDevelopment

• Utilize data analytics to track customer behavior, order patterns, and sourcing requests,identifying opportunities for improving conversion rates and order values.
• Implement feedback mechanisms to capture customer insights, using this data to refineproduct offerings and sourcing strategies for enhanced customer satisfaction.
• Stay updated on the latest trends and designs, integrating these insights into customerpitching to enhance conversion rates and create compelling sourcing propositions.
• Work closely with the tech and product teams to identify platform enhancements thatcould streamline the sourcing process and improve the overall customer experience.

Cross-Functional Collaboration and Knowledge Sharing

• Act as a liaison between the Growth team and other departments (e.g., Product, Tech) toensure customer feedback and market insights are integrated into product developmentand operational processes.
• Enhance sourcing efficiency: Develop and share category knowledge and best practiceswithin the team to foster a learning environment, helping to systemize and standardizesourcing processes on S-cube for efficient account servicing.
• Participate in cross-functional projects aimed at expanding our market presence, suchas developing new sourcing categories or refining the self-serve UX for inbound leads.

Qualifications

• 5-7 years relevant experience in growth, account management, or similarcustomer-facing functions, ideally within the sourcing, procurement, logistics, ore-commerce space.
• Strong understanding of B2B solutions and procurement-related workflows.
• Proven ability to manage the full customer lifecyclefrom initial quotation to repeat bulkorders.
• Excellent skills in relationship-building, negotiation, upselling, and cross-selling.
• Strong communication skills with the ability to engage both C-level and operationalstakeholders.
• Proactive, adaptable, and able to thrive in a fast-paced, growth-driven environment.