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Deskside Support Engineer
Job summary
A leading technology service provider in Singapore is seeking an IT Support professional to provide on-site technical support for PCs and mobile devices. Responsibilities include managing incidents, setting up hardware, and delivering new hire training. The ideal candidate should have strong English communication skills and 1 to 3 years of IT support experience. This role offers an opportunity to work independently in a fast-paced environment while supporting various business units.
Qualifications
- Advanced level English communication skills are required.
- 1 to 3 years of IT support experience is preferred.
Responsibilities
- Provide on-site technical support for PCs and mobile devices.
- Manage incidents and requests in ticket-tracking system.
- Develop and update processes for technical support.
Skills
Team support coverage to different business units and provide local onsite support for all business unit includes:
- Trading Floor: Equity, Fixed income, Currency, Commodities, etc.
- Advisory: Investment banking, Capital Market Group, Research Analyst, Wealth Management, Investment Management, Firm Management (VIP), etc.
- Back Office: HR, Legal, Compliance, Technology, Operations, Corporate Services, etc.
Description
- Provide on-site technical support for PCs (software and hardware), voice equipment & mobile device (Smartphone and Tablet)
- Physically set up computers and software system installation
- Perform basic hardware moves and changes
- Record and manage all incidents and requests in ticket-tracking system
- Ensure timely resolution of issues by acquiring necessary information to best measure impact to the customer
- Develop and update new and existing process
- Proactively inform management of trends, significant problems and expected delays
- Provide other IT-related support as required by the business
- Documentation of products support and processes
- Update and manage inventory on new incoming hardware orders
- Communicate with vendors for incoming hardware orders and repairs
- New hire training - Provide OJT (On the Job training) to deskside new joiner and ensure their knowledge level is up to standard. Including technical & procedural knowledge
- New hire performance monitoring - Notify management on performance issue on new joiner for early intervention
- Asset disposal Maintain inventory record for end of life assets. Manage hardware disposal tasks including physical hard drive removal from workstations.
Qualifications
- English: Advanced level - strong verbal, written, listening communication experience
- Solid understanding of PC hardware/peripherals
- Exposure of mobile OS such as Apple iOS and Google Android
- Good working knowledge and IT experience supporting Microsoft Windows configuration, desktop administration, Microsoft Office suite
- Basic understanding of network and server-side infrastructure
- Experience in delivering superior customer service experience
- Engineer: 1 to 3 years IT support experience, demonstrate experience to work independently
- Ability to make sound decisions following approved procedures in a fast-paced environment
- Ability to effectively manage multiple tasks occurring simultaneously
- Ability to work independently with little supervision
- Demonstrate ownership taking, willing to learn and share knowledge
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.