Deskside Support Engineer

COMPUTACENTER SERVICES SINGAPORE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading technology service provider in Singapore is seeking an IT Support professional to provide on-site technical support for PCs and mobile devices. Responsibilities include managing incidents, setting up hardware, and delivering new hire training. The ideal candidate should have strong English communication skills and 1 to 3 years of IT support experience. This role offers an opportunity to work independently in a fast-paced environment while supporting various business units.

Qualifications

• Advanced level English communication skills are required.
• 1 to 3 years of IT support experience is preferred.

Responsibilities

• Provide on-site technical support for PCs and mobile devices.
• Manage incidents and requests in ticket-tracking system.
• Develop and update processes for technical support.

Skills

PC hardware knowledge

Mobile OS support

Microsoft Windows Configuration

Customer service experience

Multi-task management

Decision making

Job description

Team support coverage to different business units and provide local onsite support for all business unit includes:

• Trading Floor: Equity, Fixed income, Currency, Commodities, etc.
• Advisory: Investment banking, Capital Market Group, Research Analyst, Wealth Management, Investment Management, Firm Management (VIP), etc.
• Back Office: HR, Legal, Compliance, Technology, Operations, Corporate Services, etc.

Description

PRINCIPAL DUTIES AND RESPONSIBILITES

• Provide on-site technical support for PCs (software and hardware), voice equipment & mobile device (Smartphone and Tablet)
• Physically set up computers and software system installation
• Perform basic hardware moves and changes
• Record and manage all incidents and requests in ticket-tracking system
• Ensure timely resolution of issues by acquiring necessary information to best measure impact to the customer
• Develop and update new and existing process
• Proactively inform management of trends, significant problems and expected delays
• Provide other IT-related support as required by the business
• Documentation of products support and processes
• Update and manage inventory on new incoming hardware orders
• Communicate with vendors for incoming hardware orders and repairs
• New hire training - Provide OJT (On the Job training) to deskside new joiner and ensure their knowledge level is up to standard. Including technical & procedural knowledge
• New hire performance monitoring - Notify management on performance issue on new joiner for early intervention
• Asset disposal Maintain inventory record for end of life assets. Manage hardware disposal tasks including physical hard drive removal from workstations.

Qualifications

LANGUAGE

• English: Advanced level - strong verbal, written, listening communication experience

EXPERIENCE

• Solid understanding of PC hardware/peripherals
• Exposure of mobile OS such as Apple iOS and Google Android
• Good working knowledge and IT experience supporting Microsoft Windows configuration, desktop administration, Microsoft Office suite
• Basic understanding of network and server-side infrastructure
• Experience in delivering superior customer service experience
• Engineer: 1 to 3 years IT support experience, demonstrate experience to work independently

SKILLS

• Ability to make sound decisions following approved procedures in a fast-paced environment
• Ability to effectively manage multiple tasks occurring simultaneously
• Ability to work independently with little supervision
• Demonstrate ownership taking, willing to learn and share knowledge