Guest Experience & Reservations Executive

Capella Hotel Singapore; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A luxury hotel in Singapore is seeking a Capella Connects Executive to manage guest inquiries and reservations effectively. The role involves handling phone, email, and messaging requests while ensuring prompt service and maximizing occupancy through upselling techniques. Candidates should have a diploma in Hotel Management and at least one year of relevant experience, along with knowledge of hotel management systems. This position will be fundamental in enhancing guest experiences.

Qualifications

• Minimum 1 year of experience in a similar capacity.
• Knowledge of hotel property management and reservation systems.

Responsibilities

• Handle inquiries regarding hotel facilities and services.
• Process in-room dining orders and guest reservations.
• Provide accurate and timely responses to guest requests.

Skills

Guest interactions

Upselling and suggestive selling

Data accuracy

Education

Diploma in Hotel Management or equivalent

Tools

Hotel property management systems

Job description

A luxury hotel in Singapore is seeking a Capella Connects Executive to manage guest inquiries and reservations effectively. The role involves handling phone, email, and messaging requests while ensuring prompt service and maximizing occupancy through upselling techniques. Candidates should have a diploma in Hotel Management and at least one year of relevant experience, along with knowledge of hotel management systems. This position will be fundamental in enhancing guest experiences.