Head jobs in Singapore

ABOUT THE ROLE:

Reporting to the Operations Manager (OM) / Head of Operations (HOO), this role offers an exciting opportunity to be part of the Operations Team. Individuals will gain experience in managing foodcourts and coffeeshops.

REPORTING LINE:

• Operations Manager (OM) / Head of Operations (HOO)

DUTIES AND RESPONSIBILITIES:

Operations

• Lead a team of Senior / Foodcourt Managers to achieve sales targets and enhance outlet performance.
• Provide guidance to Senior / Foodcourt Managers and F&B Supervisors to ensure smooth daily operations.
• Set directions and provide guidelines to the operational team in accordance with company SOPs and workflows.
• Maintain good relationships with landlords, authorities, agencies, and stall tenants.
• Assist inspectors from authorities such as NEA, SFA, and Civil Defense during inspections and follow-ups.
• Liaise with landlords on building matters, promotions, and events.
• Market food stalls to tenants and ensure prompt rental collection.
• Manage lease renewal agreements, negotiate terms, and follow up with tenants.
• Source qualified tenants and food types to fill vacant stalls and ensure all stalls are occupied.
• Propose market-driven activities.
• Handle debt recovery actions, including legal proceedings if necessary.
• Manage daily sales settlements.
• Collaborate with Business Development and Projects to identify new business opportunities and oversee site build and renovation.
• Oversee financial and operational performance of designated Foodcourt and Coffeeshop areas.
• Coordinate with senior management and finance on budgets.
• Develop business plans and report on performance, sales, and budgets regularly.
• Implement solutions to improve profit margins.
• Maintain quality and service standards.
• Develop employees through feedback and performance management.
• Conduct regular checks on hygiene, service, and product quality, providing feedback to teams and tenants.
• Ensure stall pricing aligns with agreements.
• Evaluate stall tenants' performance.
• Supervise stall tenants and cleaning contractors to ensure service quality and housekeeping standards.
• Conduct weekly and monthly outlet meetings.
• Ensure M&E works are completed as scheduled.

Administration

• Review staff performance, recommend promotions, and organize training.
• Handle disciplinary issues, grievances, disputes, and work tensions.
• Manage termination procedures per company guidelines.
• Communicate company policies effectively to staff and tenants.
• Manage outlet float, petty cash, and daily sales collections.
• Ensure accurate and timely deposit of daily sales.
• Submit monthly reports to senior management.
• Control costs and expenses within budgets.
• Address non-conformance issues with tenants and contractors.
• Perform any other tasks as assigned.

JOB REQUIREMENTS:

• Passion for the F&B industry and understanding of operational processes.
• Diploma in F&B, supply chain, or related fields.
• At least 5 years of experience in foodcourt operations.
• Ability to build positive working relationships.
• Strong leadership, analytical, and decision-making skills.
• Basic computer skills including Microsoft Office and Google Suite.
• Possession of a Class 3 driving license.