Associate Director, Communications

Standard Chartered Bank; Singapore; Hybrid; SGD 80,000 - 100,000; Full time

Job summary

A leading international financial institution is seeking a Communications Manager to implement bank-wide strategies in Singapore. This role involves leading both internal and external communications for the Corporate & Investment Banking sector, managing media relations, and ensuring consistent messaging across platforms. Ideal candidates will have extensive experience in financial communications and the ability to maintain a positive public image for the bank. The position offers a competitive salary and flexible working arrangements.

Benefits

Competitive salary

Flexible working options

Wellbeing support

Qualifications

• 7+ years in a communications role in an international financial institution.
• Experience in driving external and internal communications strategies.
• Strong understanding of media and social media.

Responsibilities

• Implement and execute the Bank-wide communications strategy.
• Lead the development of the CIB internal and external communications plan.
• Manage reputational risks and client communications.

Skills

Planning skills

Interpersonal skills

Media relations

Crisis Management

Stakeholder management

Education

Bachelor's degree in communication or business-related discipline

Job description

Job Summary

This role is responsible for implementing and executing the internal and external Bank-wide communications strategy, with a focus on Corporate & Investment Banking (CIB) business in Singapore.

Responsibilities

• Work with Group, Country and Regional business communications teams and key stakeholders to ensure coordinated approach to communications, as well as consistency in delivery quality outcomes.
• Build profile of the CIB business in Singapore and globally, with a focus on strategy, business capabilities and achievements, thought leadership, management expertise, community initiatives and employee engagement.
• Lead the development and execution of the CIB internal and external communications plan.
• Identify proactive media interviews/profiling opportunities and manage relationship with the media.
• Proactively pitch and develop stories to the media that fit the Bank’s strategic agenda.
• Identify opportunities which directly support business operations and the achievement of business goals.
• Manage CIB client communications in partnership with various CIB business teams.
• Proactive management of media opportunities.
• Proactive management of reputational risks.
• Drive an insights-driven and measurement focussed approach that sets clear objectives, metrics and measures key results for all initiatives to assess impact of our efforts and drive a continuous improvement approach.
• Manage high profile client complaints, publicly noticeable incidents, crisis management and proactively deal with threats to the Bank’s reputation.
• Monitor media and social media for and during issues/crises.

Governance

• Ensure compliance with the Bank’s communications Standards and Policies in-country.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

Internal

• CEO, Singapore and ASEAN
• Singapore Management Team
• WRB Head, Singapore, ASEA and South Asia
• Singapore WRB Team
• Singapore Client Experience Team

Group level

• Global WRB Team
• Global Head of Corporate Communications, Global Head of Internal Communications

External

• Media editors and journalists (local media, key online influencers)
• Agency partners (social media, etc)
• Think tanks, event organisers

Other Responsibilities

Embed Here for good and Group’s brand and values in Communications, Singapore. Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.

Knowledge, skills and experience

• Education: At least a bachelor’s degree in a communication or business-related discipline.
• 7+ years in a communications role in a leading international financial institution or international conglomerate.
• Strong planning and interpersonal skills.
• Experience in driving external and internal communications strategies.
• Strong understanding of media and social media including deadlines, interests, agendas, etc, and good relationship with media contacts.

Role Specific Technical Competencies

• Diplomacy and tact
• Strong relationship building skills
• Ability to operate with the highest integrity and discretion
• Critical thinking skills to exercise judgement and continuously looking for better and more effective ways of working.
• Good responsiveness and the ability to think on his/her feet.
• Ability to respond calmly and effectively in high-pressure situations or environment.
• Stakeholder management skills.
• Planning and organisation skills.
• A positive, engaging and professional attitude and persona.
• Media Relations.
• Crisis Management.
• Internal Communications Management.
• Stakeholder Management.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Values

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do.
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well.
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term.

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits.
• A continuous learning culture