ISO Business Change Manager

Standard Chartered Bank; Singapore; On-site; SGD 120,000 - 160,000; Full time

Job summary

A prominent international bank in Singapore is seeking an experienced Business Analyst to lead change management for their ISO20022 Programme. The candidate will utilize strong collaboration skills and change management methodologies to support key stakeholders, ensuring the delivery of key programme communications. Ideal applicants should possess over 10 years in banking, relevant certifications, and tools such as Jira and Confluence. A competitive salary and benefits are offered for this impactful role.

Benefits

Flexible working options

Core bank funding for retirement

Proactive wellbeing support

Continuous learning culture

Time-off benefits including maternity leave

Qualifications

• 10+ years experience as a Business Analyst in a Bank.
• Ability to manage geographically dispersed stakeholders.
• Understanding of SWIFT ISO 20022 message processing.

Responsibilities

• Lead change management activities in the Programme.
• Ensure stakeholder communication and information flows.
• Create and manage Programme communication artefacts.

Skills

Change Management Certifications

Project management

Collaboration skills

Time management

Presentation skills

Influencing skills

Education

Degree or equivalent experience

Tools

Jira

ADO

Confluence

ServiceNow

Job description

JOB SUMMARY

Standard Chartered is investing significantly in digital transformation to improve our productivity, client and employee experience and creating capacity to reinvest in incremental growth activities. The Pan‑Bank ISO20022 Programme which addresses the new global standard for High Value (HVPS) and Cross Border Payments (CBPR+) messaging. A new common language is being implemented for low value domestic schemes globally issued by the International Standards Organisation “ISO”. The programme is focussed on upgrading existing message gateways, downstream systems and define the channel and preferred messaging format received through SWIFT transaction Management Platform in line with the “Society for Worldwide International Financial Telecommunications (SWIFT) programme to adopt the ISO 20022 standards.

RESPONSIBILITIES

• Apply a structured methodology and lead change management activities
• Leverage a change management methodology, process and tools to create a strategy to support adoption of the changes required by the Programme
• Ensure the design, development, delivery and management of key Programme communications.
• Coordination of business change plans into a consolidated Pan‑Bank ISO Programme communication plan
• Ensure the change management activities are incorporated into the overall delivery plan
• Create the central knowledge repository for Programme communication artefacts for Group, Risk, Regulator and senior stakeholder communications
• Ensure consistent, timely and accurate stakeholder communication and information flows.
• Quality assurance of change deliverables produced by the workstreams in order to ensure consistency (e.g. change impact assessment, business readiness assessments, training plans, etc.) across the programme.
• Work with Business, product and operational teams to ensure complete and accurate training needs analysis
• Coordinate and facilitate the retrospectives and lessons learnt for each go‑live, ensuring feedback to the Programme and wider CIB change community
• Define and measure the Programme success metrics and monitor change progress
• Manage the Programme change control process, ensuring impacts are documented and communicated with all key stakeholders

Key Stakeholders

• Programme Director Payments Transformation
• Head of Cash Strategy & Delivery
• Head of Product Development Cash
• CIO’s for Cash, Trade, FM, DCS, WRB
• Head of TB Transformation & Change Delivery
• COO TB & NNM
• Country Product heads
• ISO heads for FM, DCDA, FCSO, WRB & Cash & Trade

Our Ideal Candidate

• Educated to degree level or equivalent experience.
• 10 plus years experience as a Business Analyst in a Bank.
• Change Management Certifications, Prosci, Kotter, ADKAR etc.
• Project management, SAFe, Agile, Waterfall, PMP, PRINCE2 etc.
• Tools. Jira, ADO, Confluence, ServiceNow.
• Ability to collaborate and work dynamically across a broad range of stakeholders, functions, and borders.
• Personal authority, with proven ability to establish relationships and provide direction at senior management levels.
• Strong people leadership skills with the ability to lead a cross‑border, multi‑functional team.
• Ability to manage geographically dispersed and highly varied client and stakeholder base.
• Good presentation, time management, negotiation and influencing skills.
• Can work independently to strict timeframes.
• Focused, organised and results‑oriented.
• Experience of working with senior stakeholders.
• Ability to influence senior staff and offshore shared services teams and drive change agenda.
• Understanding of SWIFT ISO 20022 message processing and exposure to change delivery in clearing and settlement systems adoption of new regulation and industry standards a plus.

Role Specific Technical Competencies

• Programme Management (Agile & Classic)
• Change Management Methodologies
• Communication plans
• Training Needs Analysis
• Risk Management

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thingand are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle,continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together,we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance,with flexible and voluntary benefits available in some locations.
• Time‑offincluding annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible workingoptions based around home and office locations, with flexible working patterns.
• Proactive wellbeing supportthrough Unmind, a market‑leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first‑aiders and all sorts of self‑help toolkits
• A continuous learning cultureto support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation,one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

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Visit our careers website www.sc.com/careers