Customer Service à Singapour

• Financial Rewards with Team Incentives
• 13-month bonus plus 2 payouts of performance bonus in a year
• Yearly Medical and Dental benefits
• Friendly and service-oriented environment
• Training and development for Growth opportunities
• Wellness programs and team-building activities

Job Description & Requirements

• Triage, Patient registration, dispensing of medication, and collecting payments
• Explain medical and health screen packages to patients
• Arrange/Booking appointments for patients for follow-up treatment and vaccination
• Answering phone, messaging and email enquiries
• Assist doctors with chaperoning and conduct minor procedures, swab procedures and vital signs measurement
• Performing administrative duties assigned by a superior
• Perform billing, including HSG, CHAS and Medisave payment transactions
• Daily e-submission of Insurance Managed Care claims
• Top up medications, assist in inventory, and stock-taking as required
• Infection Control, housekeeping and responsible for the cleanliness of the entire clinic facilities

Requirements:

• Minimum GCE O’ level, NITEC, Higher NITEC in any discipline. Diploma holders are welcome.
• Sales or customer service experience is an added advantage.
• Preferably, stay in the northeast area.
• Must be able to commit to full-time hours up to 44hr per workweek
• Must be able to commit to 3 nights and 1 weekend shift.
• Good learning and service attitude are compulsory. Passionate about customer service.
• Basic IT proficiency required (Clinic Assist, Managed Care portals)
• Good command of spoken English.
• The ability to speak more languages/dialects will be an added advantage