Head Sommelier

BURNT ENDS RESTAURANT PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading restaurant in Singapore is seeking a skilled sommelier to enhance customer experiences and train staff in wine service techniques. The ideal candidate will have extensive knowledge of wines and proven experience in a fast-paced restaurant environment, ensuring the highest standards of service.

Qualifications

• Minimum 4 years in a sommelier or wine-focused role.
• Advanced education or certification in wine studies required.
• Fluency in Microsoft Office and POS systems.

Responsibilities

• Guide staff on wine handling and customer service standards.
• Conduct daily sales reconciliation and monitor inventory levels.
• Provide on-the-job training and assist in recruitment.

Skills

Communication

Customer service

Training

Wine knowledge

Education

CMS or WSET or ASI Diploma

Tools

Microsoft Office Suite

Lightspeed POS

Google's suite of products

Job description

Job Responsibilities:

• Guide staff on wine-handling with various techniques of presenting, opening, decanting and serving
• Guide staff in the maintenance of drinkware and beverage equipment needed for beverage preparation
• Guide staff on the articulation of different categories of wines
• Guide staff in management of customers' queries
• Coach staff in recommending wine and food pairings to customers
• Interact with customers to assess customers' satisfaction levels for customer experience improvement
• Inspect the adherence of customer service standards
• Monitor the execution of initiatives under customer loyalty strategies
• Perform audit on staff adherence to legislative requirements pertaining to handling and consumption of alcoholic beverages
• Perform audit on staff adherence to the organisation's food waste management Standard Operating Procedures (SOPs)
• Plan staff scheduling based on operational needs
• Guide staff on opening, operating and closing of shifts
• Conduct daily reconciliation of sales
• Implement strategies to achieve sales targets
• Monitor inventory level to ensure consistent supplies
• Assist in coordination of crisis response and recovery activities in accordance with business continuity policies
• Provide on-the-job training and performance evaluation to subordinates
• Assist in interviewing new staff as part of recruitment efforts
• Suggest areas for continuous improvement within the team
• Implement continuous improvement activities within the team.

Requirements:

• Minimum 4 years of experience in a sommelier or wine-focused position
• Fluency in Microsoft Office Suite of products, Lightspeed POS systems and Google’s suite of products.
• Seasoned communicator
• Willingness to work during peak hours, including nights, weekends, and holidays
• An advanced education or certification in wine studies that is service minded (CMS or WSET or ASI Diploma)
• Ability to work in a fast-paced environment and carry boxes
• 5 days work week