Client Account Service Executive

AVENTIS GRADUATE SCHOOL PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading education provider in Singapore seeks a dynamic Client Servicing Executive. This role involves managing client inquiries, developing training proposals, and providing exceptional customer service in a fast-paced environment. Fresh graduates are encouraged to apply for this opportunity to enhance their career in a supportive and energetic workspace.

Benefits

Attractive remuneration package

Dynamic work environment

Qualifications

• Fresh graduates are welcome to apply.
• Experience in client servicing, customer service or sales is required.

Responsibilities

• Handle all client inquiries, concerns, and complaints professionally.
• Prepare customized training proposals based on client needs.
• Cultivate relationships with clients through exceptional service.

Skills

Customer Service

Analytical Skills

Problem-Solving

Organizational Skills

Time Management

Education

Bachelor’s degree

Job description

At Aventis, we aim to inspire learning and empower a smarter workforce through training and education. As a Certified Great Place to Work organization, we strive to make a positive impact on our staff, stakeholders and our customers. Be empowered to embark on a purpose-driven career. Come experience our fun, dynamic and continuous learning environment. Choose from our exciting suite of career opportunities.

Responsibilities and Duties

We are looking to employ an experienced client servicing executive to handle all client inquiries, concerns, and complaints in a professional manner. The client servicing executive’s responsibilities include collaborating with the relevant departments to better address client needs, providing regular updates to higher management, and upselling company products where possible. You should also be able to identify new business opportunities through client referrals.

• Cultivating solid relationships with clients through the provision of exceptional pre-sales and after-sales service.
• Reach out to company existing active & non-active client base to explore their training needs
• Prepare customized training proposal for clients based on their training needs
• Manage and service Client portfolio through regular interaction with them over the phone, email or through face-to-face meetings.
• Responding to client inquiries in a timely and professional manner.
• Training and providing overall guidance to client service employees.

Requirements

• Bachelor’s degree (Fresh graduates are welcome to apply)
• Experience working in client servicing, customer services or sales.
• The ability to work efficiently under pressure.
• Excellent organizational and time management skills.
• Strong analytical and problem-solving skills.
• Exceptional customer service skills.

Dynamic work environment which comes with an attractive remuneration package.

Interested applicants should send in their resume in word /pdf format with their CV (if any) and their expected salary.

Visit us at www.aventislearning,com or www.aventis.edu.sg for more information.