Customer Service-Jobs in Singapur

About the Company

International SOS is pioneer and leader in International Health and Security Risk Management.

Founded in 1985, the International SOS Group has been saving lives for 40 years. Headquartered in London and Singapore, we are trusted by over 9,000 organisations, including the majority of the Fortune Global 500, mid-size enterprises, governments and educational institutions.

Nearly 13,000 multicultural experts in security, medical, logistics, and digital experts provide 24/7 support and assistance from over 1,200 locations across 90 countries, speaking over 110 languages.

About the Role

To be responsible for the delivery of professional and effective medical assistance services for all clients of International SOS to the highest standards of excellence in conjunction with the Regional Medical Director, Coordinating Doctors, and Nurses.

Key Responsibilities

Medical Assistance Responsibilities:

• Conduct medical due diligence and case direction.

• Handle ongoing medical tasks and ensure proper handover at shift changes.

• Provide referrals and retrospective claims assessments.

• Plan and oversee medical hospitalization cases and operational issues.

Medical Assistance Services

• Assess and manage medically related calls.

• Provide telephone medical assessments and advice.

• Organize and supervise medical assistance, including referrals and transportation.

• Conduct site surveys and enhance medical capabilities.

Medical Liaison and Reporting

• Produce and communicate medical reports.

• Liaise with medical officers, clients, and insurance companies.

• Maintain high standards of documentation.

Medical Transportation:

• Maintain transportation standards and assess evacuations.

• Liaise with airlines for medical clearance.

• Act as a medical escort and manage emergency medical equipment.

Network Services and Referrals:

• Refer patients to appropriate care and share information on medical providers.

• Participate in site surveys and medical audits.

Case Escalation:

• Escalate cases as per protocol.

Promotion of International SOS Services:

• Participate in business development activities.

• Explain medical services to clients.

Miscellaneous:

• Promote policies and procedures.

• Undertake client-specific training and continuing education.

• Play a leading role in case management and team development.

• Attend meetings and participate in mentoring programs.

About You

• Min 5 years of experience in acute care (ICU/ED) and/or primary care, Medical/Surgical, Maritime medical experience,

• Previous telephone triage experience desirable

• Previous experience in Clinical Case Management desirable, not essential

• Registered General Nurse Active Registration/License (SNB License)

• BCLS certification

• Broad medical knowledge with clinical experience and critical thinking skillset

• Computer literacy skills with experience in Word, Outlook Excel and Adobe (PDF)

• Excellent customer service skills.

Working Hours

• 13-hour shifts

• Between 7am to 8 pm

• 15 working shift per month with 15 off days

• Shifts are ideally 2 days on, 2 days off or 3 days on, 3 days off

• 100% work from office, no hybrid or WFH option

• No night shift, required to work on weekends and public holiday