Guest Relationship Executive

Compass Group (S) Pte Ltd; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading hospitality service provider in Singapore is seeking a Receptionist to deliver exceptional customer service and coordinate meeting room bookings. You will assist with various functions and events, ensuring visitors have a positive experience. Ideal candidates should have at least 1-3 years of experience in a similar role and possess strong communication and customer service skills. The position offers a vibrant work environment in Singapore.

Qualifications

• Minimum 1 - 3 years' experience in reception in a hospitality and/or corporate environment.
• Must present a professional and friendly image.
• Ability to confidently interact with all levels of the organisation from CEO to cleaning contractors.

Responsibilities

• Provide a best-in-class service to all clients.
• Manage all meeting room bookings in EMS and Outlook calendar.
• Execute defined emergency and evacuation protocols.

Skills

Customer service

Hospitality management

Communication skills

Event coordination

Problem-solving

Education

O Level / Diploma / Advanced / Higher / Graduate Diploma

Job description

Job Responsibilities:

• Adhering compliance of the client's and Compass Group Singapore policies and procedure

• Provide a “best in class” service to all clients

• Conduct a professional and friendly customer service to ensure to answer customer and occupant queries around general Client information such as internal departments, locations/way finding and contact and timings of spaces within the building

• To assist with functions / events, to ensure visitors expectations are met and exceeded prior to, during and assist to gather post event feedback

• Executes conference room and event space set ups

• Ensure meeting space are set up before every meeting

• Ensure equipment, amenities and conference room facilities with defects are raised as work orders to relevant departments

• Ensure that the reception area is clean, clear from health & safety hazards and the desk and team look professional and in accordance grooming standards

• Answer the telephone in a professional defined manner

• Escorts clients and visitors to the meeting rooms

• Takes Beverage requests for meetings and sessions

• Coordinate beverage requests with Tea Ladies

• Coordinate with external vendors to be able to propose interesting campaigns/events and/or roadshows that will be of benefit to Client staff and their visitors

• Know key transport routes to major locations including the other Client sites, the airport and key areas around Singapore.

• Assisting with taxi bookings or providing shuttle bus info

• Ensure these customers arrival and welcome is professional and their first entry point is engaging

• Assist with Visitor collection and updating of relevant databases.

• Manage all meeting room bookings in EMS and Outlook calendar

• Assist in ad hoc/urgent meeting room bookings via Outlook CMS (Client Meeting Services).

• Handle requests for room set-up on meetings, trainings, road shows, and functions

• Update and verify accuracy of Outlook calendar for Events, Meetings and Workshops

• Maintain meeting rooms/conference facilities clean, tidy and setup as per requirements

• Ensure for any events, the event service delivers a total end to end service experience and proactive approach taken to conference/event service change requests or support

• Be the main contact support for all visitors to the site, executing defines emergency and
  evacuation protocols

• Administrate Front of House monthly reports and provide analysis of results. From the trends,
  create experiences and/or process improvements on a continuous basis

• Complete any in-person learning or eLearning assigned by client, CBRE and Compass in a
  timely manner

• Assist Hospitality Operations Manage with Back of House coordination, communication, and
  operations

• Report any faulty equipment manage by Compass with it’s respective vendors

• Manage and submit Compass vendor’s Permit to Work on site

• Any other duties as assigned by the Hospitality Operations Manager

Health and Safety Responsibilities:

• Adhere to Compass Singapore HSE and client’s systems and procedures

• Follow all Emergency Response plans on site

• Follow procedures for identifying, assessing and controlling hazards and risks

• Adhere to and always maintain food handling standards and food safety plan

• Participate and complete any client, CBRE and Compass HSE trainings assigned

Job Requirements:

• Candidate must possess at least O Level / Diploma / Advanced / Higher / Graduate Diploma

• Minimum 1 - 3 years’ experience in reception in a hospitality and/or corporate environment required

• Experience handling executive club lounge would be advantage

• Must present a professional and friendly image

• Demonstrates proactive & professional approach to customer service

• Ability to confidently interact with all levels of the organisation from CEO to cleaning contractors

• Able to work independently