Sales Coordinator (Customer Service-SAP) - Up to $3700

SEARCH PERSONNEL PRIVATE LIMITED; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A manufacturing company in Singapore seeks a Sales Coordinator to manage customer service and order processing. Responsibilities include handling sales orders in SAP, coordinating with teams, and serving as the main contact for customers. Candidates should have a diploma in Business or Logistics, 2-3 years of relevant experience, and proficiency in SAP and Microsoft Office. Bilingual in English and Mandarin is required.

Benefits

14 days annual leave

Variable Bonus

Qualifications

• Minimum 2–3 years of experience in customer service, order processing, or administrative roles.
• Experience in engineering, manufacturing, or service-based industries preferred.

Responsibilities

• Process sales and service orders in SAP accurately and on time.
• Serve as the main point of contact for customers and distributors.
• Coordinate with Service, Sales, and Accounts teams to resolve issues.

Skills

Customer service experience

Order processing

Proficient in SAP/ERP

Bilingual (English and Mandarin)

Microsoft Office (Excel)

Education

Diploma or higher in Business Administration or Logistics

Tools

SAP

Microsoft Excel

Job description

• Position: Sales Coordinator (Customer Service-SAP)
• Location: Tuas (3 bus stops from Joo Koon MRT)
• Working hours: 5 days, Monday to Friday (8.00am to 5.00pm)
• Salary: Up to $3700 + 14 days annual leave + Variable Bonus
• Duration: Permanent
• Industry: Manufacturer

Main Responsibilities

• Process sales and service orders in SAP/Resolv accurately and on time.
• Ensure all supporting documents (quotes, POs, DOs) are properly filed and updated.
• Track and follow up on open orders, deliveries, and service jobs.
• Serve as the main point of contact for customers and distributors on order status and service updates.
• Coordinate with Service, Sales, and Accounts teams to resolve issues promptly.
• Manage warranty or repair documentation.
• Work with the Service team to arrange shipments, packing lists, and on-time deliveries.
• Monitor stock levels for common parts and assist in procurement coordination.
• Maintain and update records in SAP/Resolv for customer accounts and parts transactions.
• Support process improvement and system enhancement initiatives.
• Prepare quotations, sales acknowledgements, and backorder reports.
• Assist in ISO/BizSAFE audits and handle general administrative support for the CS and Service teams.

Requirements

• Diploma or higher in Business Administration, Logistics, or related field.
• Minimum 2–3 years of experience in customer service, order processing, or administrative roles.
• Experience in engineering, manufacturing, or service-based industries preferred.
• Proficient in SAP/ERP systems and Microsoft Office (especially Excel).
• Bilingual in English and Mandarin to liaise with Mandarin speaking associates in view of business communications.

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