Patient Support & Multichannel Care Specialist

Tan Tock Seng Hospital; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A local healthcare institution in Singapore is seeking a dedicated Contact Center Executive to handle inquiries and appointment-related requests. The role involves providing excellent customer service through various communication channels, including calls, emails, and live chat. Candidates should possess a professional certificate or diploma, have at least 3 years of experience in customer service, and demonstrate strong communication skills. This position demands a team-oriented individual who can thrive in a fast-paced environment.

Qualifications

• 3+ years experience in contact center/customer service environment.
• Strong team player, able to work in a fast paced and dynamic environment.
• Basic computer skills.

Responsibilities

• Handle general enquiries and appointment requests.
• Provide quality customer service and follow-up communications.
• Manage difficult customers with proper escalation procedures.

Skills

Customer service skills

Communication skills

Interpersonal skills

Bilingual abilities

Education

Professional Certificate/NITEC/Higher NITEC or Diploma

Tools

Microsoft Office

Job description

A local healthcare institution in Singapore is seeking a dedicated Contact Center Executive to handle inquiries and appointment-related requests. The role involves providing excellent customer service through various communication channels, including calls, emails, and live chat. Candidates should possess a professional certificate or diploma, have at least 3 years of experience in customer service, and demonstrate strong communication skills. This position demands a team-oriented individual who can thrive in a fast-paced environment.