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Card Operations Officer (12 months contract)
Job summary
A financial services company in Singapore is looking for a candidate to process cashcard refunds and support investigations. Responsibilities include handling various refund cases, preparing documentation, and performing administrative tasks. The ideal applicant should have a diploma and at least one year of relevant experience, along with proficiency in Microsoft Office and excellent communication skills.
Qualifications
- Minimum 1 year of administrative or operational experience.
- Strong team player with effective collaboration skills.
Responsibilities
- Handle all CashCard, NFP, and VCC refunds including lost & found cases.
- Assist with police investigations and fulfill related requests.
- Prepare refund letters and perform data entry tasks.
- Pack documents for warehouse storage.
- Carry out any other work duties as assigned.
Skills
Education
To support and process cashcard/ NFP/ VCC refunds, retained card and other stored value cards related process within stipulated SLA.
- Handle all CashCard, NFP, and VCC refunds, including:
- Retained cards at ATMs
- Lost & Found cases
- Card surrender scenarios
- Perform both online and manual refund processing
- Assist with police investigations and fulfill related requests
- Prepare refund letters and other related documentation
- Perform data entry tasks accurately and efficiently
- Pack documents for warehouse storage (each carton may weigh up to 12 kg)
- Carry out any other work duties as assigned
- Diploma in any discipline
- Minimum 1 year of administrative or operational experience
- Proficient in Microsoft Office applications, especially in Excel, Outlook, and Word
- Strong team player with effective collaboration skills
- Excellent communication skills
- Proficient in English, both written and spoken skills
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.