Functional Ops Lead (SAP) - Contract

ZENITH INFOTECH (S) PTE LTD.; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

A leading IT solutions company in Singapore is seeking a Service Delivery Manager to oversee SAP application management services. You will lead a team of SAP AMS professionals, ensuring high-quality support and resolution of incidents. The ideal candidate should have proven experience in SAP management, strong leadership skills, and excellent communication abilities. Familiarity with ITIL frameworks and SAP processes is essential. This role offers an opportunity to enhance service delivery efficiency within a dynamic environment.

Qualifications

• Proven experience in SAP application management or a similar role.
• Strong leadership experience managing technical teams.
• Excellent communication skills to liaise with various stakeholders.
• Ability to troubleshoot complex SAP issues effectively.
• Familiarity with IT service management (e.g., ITIL) and SAP processes.

Responsibilities

• Oversee delivery of SAP application management services.
• Lead and manage a team of SAP AMS professionals.
• Ensure timely resolution of SAP-related incidents and problems.
• Manage SAP change requests with minimal disruption.
• Monitor and report on SLAs and KPIs.
• Communicate with stakeholders to ensure alignment.
• Identify and implement process improvements.
• Develop and maintain knowledge bases and training materials.

Skills

Leadership and team management

Communication and interpersonal skills

Problem-solving skills

Analytical skills

Process knowledge (ITIL)

Education

SAP certification (e.g., SAP Basis, SAP Fiori)

Tools

SAP systems (including ABAP, SAP Fiori, SAP Cloud Platform)

SAP Fiori

ABAP

SAP Cloud Platform

Job description

ABOUT THE COMPANY

Zenith Infotech (S) Pte Ltd. was started in 1997, primarily with the vision of offering state‑of‑the‑art IT professionals and solutions to various organizations and thereby helping them increase their productivity and competitiveness. From deployment of one person to formation of whole IT teams, Zenith Infotech has helped clients with their staff augmentation needs. Zenith offers opportunity to be engaged in long term projects with large IT‑savvy companies, consulting organizations, system integrators, government, and MNCs.

EA 20S0237

Industry 62011 - Development of software and applications (except games and cybersecurity)

Detailed Job Description

• Service Delivery Management: Overseethe delivery of SAP application management services, ensuring high‑quality support and maintenance of SAP systems.
• Team Management: Lead and manage a team of SAP AMS professionals, providing guidance, coaching, and development opportunities.
• Incident and Problem Management: Ensure timely resolution of SAP‑related incidents and problems, identifying root causes and implementing corrective actions.
• Change Management: Manage SAP change requests, ensuring minimal disruption to business operations and adherence to change management processes.
• Service Level Management: Monitor and report on service level agreements (SLAs), key performance indicators (KPIs), and metrics to ensure service delivery meets agreed‑upon standards.
• Stakeholder Management: Communicate with business stakeholders, IT teams, and vendors to ensure alignment and effective issue resolution.
• Process Improvement: Identify opportunities for process improvements and implement changes to enhance service delivery efficiency and effectiveness.
• Knowledge Management: Develop and maintain knowledge bases, documentation, and training materials to support SAP AMS services.

Requirements

• SAP Experience: Proven experience in SAP application management, support, or a similar role.
• Leadership Skills: Strong leadership and team management skills, with experience in managing technical teams.
• Communication Skills: Excellent communication and interpersonal skills, with ability to interact with technical and non‑technical stakeholders.
• Problem‑Solving Skills: Strong analytical and problem‑solving skills, with ability to troubleshoot complex SAP issues.
• Process Knowledge: Familiarity with IT service management frameworks (e.g., ITIL) and SAP‑specific processes.

Good to have skills (Optional)

• SAP Certification: SAP certification in relevant modules (e.g., SAP Basis, SAP Fiori) is a plus.
• Project Management: Experience in project management, with ability to manage multiple projects simultaneously.
• Technical Skills: Strong technical skills in SAP systems, including ABAP, SAP Fiori, and SAP Cloud Platform.