Card Operations Officer (12 months contract)

NETWORK FOR ELECTRONIC TRANSFERS (SINGAPORE) PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A financial services company in Singapore is looking for a candidate to process cashcard refunds and support investigations. Responsibilities include handling various refund cases, preparing documentation, and performing administrative tasks. The ideal applicant should have a diploma and at least one year of relevant experience, along with proficiency in Microsoft Office and excellent communication skills.

Qualifications

• Minimum 1 year of administrative or operational experience.
• Strong team player with effective collaboration skills.

Responsibilities

• Handle all CashCard, NFP, and VCC refunds including lost & found cases.
• Assist with police investigations and fulfill related requests.
• Prepare refund letters and perform data entry tasks.
• Pack documents for warehouse storage.
• Carry out any other work duties as assigned.

Skills

Microsoft Office proficiency

Effective collaboration

Excellent communication

Proficient in English

Education

Diploma in any discipline

Job description

Position Summary

To support and process cashcard/ NFP/ VCC refunds, retained card and other stored value cards related process within stipulated SLA.

Key Responsibilities

Refund Processing

• Handle all CashCard, NFP, and VCC refunds, including:
• Retained cards at ATMs
• Lost & Found cases
• Card surrender scenarios
• Perform both online and manual refund processing

Investigation Support

• Assist with police investigations and fulfill related requests

Administrative Duties

• Prepare refund letters and other related documentation
• Perform data entry tasks accurately and efficiently

Document Handling

• Pack documents for warehouse storage (each carton may weigh up to 12 kg)

Ad-hoc Tasks

• Carry out any other work duties as assigned

Requirements

Education and Experience

• Diploma in any discipline
• Minimum 1 year of administrative or operational experience

Skills and Knowledge

• Proficient in Microsoft Office applications, especially in Excel, Outlook, and Word
• Strong team player with effective collaboration skills
• Excellent communication skills
• Proficient in English, both written and spoken skills