10,000+

Compliance jobs in Singapore

IT Support / Service Analyst (Contract)

STARHUB LTD.

East Region
On-site
SGD 65,000 - 90,000
7 days ago
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Fund Finance Manager — NAV, Reporting & Treasury

HSBC

Singapore
On-site
SGD 70,000 - 90,000
7 days ago
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SAP/MES Process Owner

No deviation

Singapore
On-site
SGD 60,000 - 80,000
7 days ago
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Security Assessment Consultant | Pen Testing & Compliance

Singtel Group

Singapore
On-site
SGD 60,000 - 90,000
7 days ago
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Consultant, Sec Assessment Svcs

Singtel Group

Singapore
On-site
SGD 60,000 - 90,000
7 days ago
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Software Engineer (Java)

Singtel Group

Singapore
On-site
SGD 70,000 - 90,000
7 days ago
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Data Analyst

Triple-A

Singapore
On-site
SGD 50,000 - 80,000
7 days ago
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APAC Treasury Leader: Cash Strategy & Risk Management

Stryker Group

Singapore
On-site
SGD 120,000 - 160,000
7 days ago
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APAC HR Leader: Culture, Compliance & Growth

Veolia

Singapore
On-site
SGD 80,000 - 110,000
7 days ago
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Trade Analyst, T&M (Banking Industry/East /12 month contract) UID:2269

PERSOL

Singapore
On-site
SGD 60,000 - 80,000
7 days ago
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Sous Chef

MYCELIUM CATERING PTE. LTD.

Singapore
On-site
SGD 60,000 - 80,000
7 days ago
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Forward Deployment Engineer

Menlo Ventures

Singapore
On-site
SGD 80,000 - 120,000
7 days ago
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Senior Talent Acquisition Strategist & Pipeline Leader

Private Advertiser

Singapore
On-site
SGD 70,000 - 90,000
7 days ago
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Senior Talent Acquisition Executive

Private Advertiser

Singapore
On-site
SGD 70,000 - 90,000
7 days ago
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R&D Mechanical Engineer — Hardware & Innovation

Halliburton

Singapore
On-site
SGD 55,000 - 75,000
7 days ago
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Facilities Engineering Lead – Energy & Projects

Cushman & Wakefield

Singapore
On-site
SGD 60,000 - 80,000
7 days ago
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Personal Assistant (Insurance Agency) | Up to $3,500 Basic

RECRUIT NOW SINGAPORE PTE. LTD.

Singapore
On-site
SGD 20,000 - 60,000
7 days ago
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Manager, Order Processing

ROHDE & SCHWARZ GmbH & Co. KG

Singapore
On-site
SGD 60,000 - 80,000
7 days ago
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Associate Director Regulatory Affairs -Diabetes Care

Abbott Laboratories

Singapore
On-site
SGD 120,000 - 150,000
7 days ago
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Head of Output Management & Automation | 24x7 Operations

UNITED OVERSEAS BANK LIMITED

Singapore
On-site
SGD 85,000 - 115,000
7 days ago
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Output Management Manager, Vice President

UNITED OVERSEAS BANK LIMITED

Singapore
On-site
SGD 85,000 - 115,000
7 days ago
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Senior iOS Engineer, GTPN Platform

Airwallex

Singapore
Hybrid
SGD 80,000 - 110,000
7 days ago
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Singapore Warehouse & Logistics Leader

GlaxoSmithKline

Singapore
On-site
SGD 70,000 - 90,000
7 days ago
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Warehouse and Logistics Manager (1-year contract)

GlaxoSmithKline

Singapore
On-site
SGD 70,000 - 90,000
7 days ago
Be an early applicant

Process Engineer

Qualcomm

Singapore
On-site
SGD 70,000 - 90,000
7 days ago
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IT Support / Service Analyst (Contract)
STARHUB LTD.
East Region
On-site
SGD 65,000 - 90,000
Full time
7 days ago
Be an early applicant

Job summary

A leading telecommunications company located in Singapore is looking for an onsite Lead to report directly to the Service Delivery Manager. This role involves monitoring team performance, ensuring compliance with service level agreements, and providing solutions to complex IT issues. Candidates should have a Bachelor's degree in IT or related fields and have strong analytical skills, customer service focus, and IT Services Management experience. This position requires self-motivation and strong technical knowledge in various IT domains.

Qualifications

  • Bachelor’s degree in information technology, information system, computer science, Business IT, or other relevant disciplines.
  • IT outsourcing experience with proven track records preferred.
  • Strong technical knowledge in IT, including EUC, systems, networks, backup/restore.

Responsibilities

  • Monitor tasks to ensure compliance with standards and customer SLA.
  • Organize trainings to share new techniques with team members.
  • Provide solutions to complex IT issues escalated by team members.

Skills

Technical knowledge in IT technologies
Analytical and problem-solving skills
Customer service focus
Effective interpersonal skills
IT Services Management experience

Education

Bachelor's degree in IT or related fields

Tools

PowerShell
Windows OS
Job description
Job Description
  • Dedicated onsite Lead reporting to Service Delivery Manager
  • Regularly review and monitor tasks (completed and ongoing) to ensure compliance with standards and ensure customer SLA are met
  • Monitor all team members’ performance and provide necessary advice and guidance
  • Organize regular meeting and trainings to share with team members new techniques and methods to fulfil the SOP’s and SLA requirements
  • Perform regular check of the operations to discover areas of weaknesses and fortify them
  • Work alongside with the Service Delivery Manager, Service Desk Lead and customer resolver group on the service quality and improvement plan
  • Submit reports on a regular basis to the Service Delivery Manager and customer management
  • Provide solution to any complex IT issues escalated by the team members
  • Suggest appropriate technologies to customer to be adopted to meet present and future demands of the business
  • Perform regular appraisal of team member’s performance and devise strategies to help with improvement
  • Analyze and provide new ideas for service improvement
  • Manage staff movement and keep track of daily attendance and activities
  • Perform other task that may be assigned by the Service Delivery Manager to fulfil customer satisfaction
  • Implement and execute the SOP ensure customer satisfaction
Requirements
  • Bachelor’s degree in information technology/information system/computer science, Business IT or other relevant disciplines.
  • IT outsourcing experience with proven track records preferred
  • Strong technical knowledge in IT technologies, including EUC, systems, networks, backup/restore, Windows OS, and PowerShell scripting
  • IT Services Management experience.
  • Strong customer service focus. Self-motivated and pro-active in resolving issues and identifying new opportunities on the account.
  • Effective interpersonal skills, both written and presentation.
  • Strong analytical and problem-solving skills, combines with the ability to provide quick resolution to problems.

* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.