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Retail Operations Executive
Job summary
A leading retail company in Singapore is looking for a motivated individual to join their team. The role involves delivering exceptional customer service, supporting daily sales initiatives, and assisting with store operations. Candidates should have at least 2 years of retail sales experience and a strong desire to grow in retail management. This position requires good communication skills and a proactive attitude, with the added flexibility to work on Saturdays. Join us for a career in a fast-paced environment.
Qualifications
- At least 2 years of relevant retail sales experience.
- Strong interest in developing a career in retail management.
- Willingness to work on Saturdays.
Responsibilities
- Deliver exceptional service by assisting customers with inquiries and purchases.
- Support daily sales initiatives to achieve store targets.
- Assist with daily store operations and adhere to brand standards.
- Execute promotional campaigns and monitor their effectiveness.
- Participate in inventory management processes.
Skills
Education
- Deliver exceptional service by assisting customers with product inquiries, purchases, and issue resolution.
- Ensure customer satisfaction through prompt, friendly, and knowledgeable support.
- Learn to handle escalated customer complaints in a professional and solution-oriented manner.
- Support daily sales initiatives and contribute to achieving store targets.
- Monitor and analyze sales data to identify trends and performance gaps.
- Assist in implementing strategies to increase sales, including upselling and cross-selling.
- Assist with daily store opening and closing procedures.
- Maintain store cleanliness, organization, and compliance with brand standards.
- Follow company procedures related to safety, security, and operational policies.
- Support scheduling and shift planning under manager supervision.
- Assist in executing promotional campaigns and visual merchandising plans.
- Set up promotional displays, signage, and marketing materials.
- Monitor promotional effectiveness and provide feedback to store leadership.
- Monitor stock levels and assist with timely replenishment of shelves.
- Support the receiving, checking, and organizing of inventory deliveries.
- Participate in stocktaking and inventory audits.
- Identify and report slow-moving or damaged items.
- Participate actively in training modules covering retail operations, sales techniques, and inventory control.
- Shadow experienced team members and store leadership to learn best practices.
- Complete performance evaluations and provide progress reports as required.
- Minimum GCE ‘O’ level /NITEC at least 2 years of relevant retail sales experience
- Strong interest in developing a career in retail management.
- Excellent interpersonal and communication skills.
- Customer-focused mindset with a proactive attitude.
- Willingness to work on Saturdays.
- Ability to work in a fast-paced, team-oriented environment.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.