Sales Executive

THE PLATTERING CO PTE. LTD.; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A catering service company in Singapore is seeking a motivated Sales Executive / Customer Success Executive to drive sales growth and ensure excellent client satisfaction. This dual-role focuses on managing client interactions from inquiry to post-event follow-up, building long-term relationships to encourage repeat business. The ideal candidate has 1–3 years of experience in sales or customer service and strong communication skills. A positive attitude and the ability to manage multiple clients effectively are essential for success in this role.

Qualifications

• 1–3 years of experience in sales or customer service.
• Catering experience is a plus.
• Ability to manage multiple clients in a fast-paced environment.

Responsibilities

• Respond to inquiries promptly and convert them into bookings.
• Prepare tailored catering proposals based on client needs.
• Serve as the main point of contact throughout the event lifecycle.
• Proactively resolve client concerns to ensure a positive experience.
• Maintain long-term relationships to encourage repeat business.

Skills

Strong communication skills

Negotiation skills

Interpersonal skills

Detail-oriented

Organizational skills

Tools

Microsoft Office

CRM tools

Job description

The Plattering Co. Pte Ltd, known for its beautiful grazing tables and creative catering buffet setup displays, sharing platters, bowls and bentos and unique catering setups. As we continue to expand, we are seeking a motivated and customer-focused Sales Executive / Customer Success Executive to join our catering service team. This dual-role position focuses on driving sales growth while also ensuring client satisfaction and retention. You will be the bridge between our clients and operations, ensuring that each event is handled professionally from initial inquiry to post-event follow-up.

Key Responsibilities:

Sales Responsibilities:

• Respond promptly to new inquiries via phone, email, or social media and convert them into confirmed bookings.

• Prepare and present tailored catering proposals and quotations based on client needs and budgets.

• Follow up with leads and maintain a healthy sales pipeline through CRM tools.

• Assist in achieving monthly sales targets and KPIs.

• Identify opportunities for upselling or cross-selling services (e.g., event packages, staffing, decor).

Customer Success Responsibilities:

• Serve as the main point of contact for clients throughout the event lifecycle—from inquiry to post-event feedback.

• Ensure all client requirements (dietary preferences, event details, schedules) are accurately communicated to the operations team.

• Proactively resolve any client concerns before, during, or after events to ensure a positive experience.

• Collect and analyze customer feedback to support service improvement efforts.

• Maintain strong, long-term relationships with clients to encourage repeat business and referrals.

Qualifications:

• 1–3 years of experience in sales, customer service, or hospitality (catering experience is a plus).

• Strong communication, negotiation, and interpersonal skills.

• Ability to manage multiple clients and events simultaneously in a fast-paced environment.

• Proficiency in Microsoft Office and CRM/sales tracking tools.

• Detail-oriented, highly organized, and solution-focused.