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Customer Service Associate (Long Term contract) +2 months bonus
Job summary
A local banking client in Singapore is seeking a Customer Service Representative to deliver personalized service via telephone. Candidates should possess a positive mindset, preferably with experience in call centers or banking. The role requires flexible shift work, including weekends and holidays. Training is provided for Entry Level applicants. The position emphasizes effective communication and a commitment to customer satisfaction.
Qualifications
- Open to Entry Level candidates with training provided.
- Experience in a Call Centre, Banking, or Customer Service environment is an advantage.
- Ability to work on staggered shifts, including weekends and Public Holidays.
Responsibilities
- Deliver personalized service over the telephone to customers.
- Identify cross-sell opportunities during customer interactions.
- Solicit customer feedback for improvement actions.
Skills
Education
Local Banking client
- Deliver personalized service over the telephone to customers on banking products, accounts, and services enquiries in an effective and efficient manner.
- Ability to understand customers’ needs and provide appropriate solutions and attention.
- Identify cross-sell opportunities during customer interaction.
- Consistently deliver quality service to our customers to achieve total customer satisfaction.
- Solicit customers feedback and identify problem trends for improvement actions.
- Minimum of ITE, 'O' levels. Open to consider Entry Level agents/officers ( training will be provided )
- Experience in Call Centre, Banking or Customer Service (calls and correspondents) environment will be an advantage.
- Possess a positive mindset with a “CAN-DO” attitude and passion to deliver quality customer service.
- Passion for working, responsible and with good working attitude.
- Proficient in PC skills including MS Office applications.
- Ability to work on staggered/rotational shifts including weekends and Public Holidays to support 24x7 Contact Centre service operations
We regret that only shortlisted candidates will be contacted.
EA License No. 01C4394
EA Registration No. R1878617(TEO HUI SHAN)
This is in partnership with Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to e2i’s PDPA.
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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.