Customer Service Officer [ 5 days / FMCG ]

One Vogue Pte. Ltd.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading FMCG company in Singapore is seeking a Customer Service Officer to manage inquiries, orders, and complaints efficiently. Responsibilities include utilizing CRM software, coordinating with teams, and ensuring customer satisfaction. The ideal candidate is customer-service oriented and familiar with invoicing processes. This full-time position offers a basic salary ranging from $2400 to $2600.

Qualifications

• Strong knowledge of CRM software to manage customer interactions.
• Excellent customer-service skills to handle inquiries and complaints.
• Ability to accurately process orders and handle invoicing.

Responsibilities

• Handle customer inquiries, orders, and complaints via phone, email, and chat.
• Process orders accurately and ensure timely delivery.
• Provide product information and support using strong product knowledge.
• Resolve customer issues while maintaining positive relationships.
• Record all customer interactions in the CRM system.
• Coordinate with internal teams to address customer needs.
• Collect and report customer feedback for improvements.
• Identify and help resolve recurring customer issues.

Skills

CRM Software Knowledge

Customer Service Orientation

Invoicing Processes

Order Handling via WhatsApp

Job description

Customer Service Officer [ 5 days / FMCG ]

Location: Jurong

5 days (Rotational Basis)

8.30am - 6.00pm

Basic Salary: $2400 - $2600

Responsibilities

• Handle customer inquiries, orders, and complaints via phone, email, and chat.
• Process orders accurately and ensure timely delivery.
• Provide product information and support using strong product knowledge.
• Resolve customer issues while maintaining positive relationships.
• Record all customer interactions in the CRM system.
• Coordinate with internal teams to address customer needs.
• Collect and report customer feedback for improvements.
• Identify and help resolve recurring customer issues.

Requirements

• Knowledge in CRM Software
• Customer-service oriented
• Familiar with invoicing processes and handling orders via WhatsApp