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PERSOL
Customer Service Executive
Job summary
A leading fitness company in Singapore is seeking to hire a Customer Service Executive. You will represent the brand and connect actively with customers, ensuring smooth operations. Responsibilities include managing front-desk duties, handling customer enquiries, and supporting customer-related matters. The ideal candidate should be service-oriented, well-groomed, and willing to work retail hours. Join a dynamic team that values your learning and growth.
Benefits
Qualifications
- Service oriented with good interpersonal skills.
- Well-groomed appearance essential.
- Willing to work retail hours (5 days per week).
Responsibilities
- Manage front-desk duties and enquiries accurately and professionally.
- Serve and engage walk-in customers, ensuring prompt and attentive service.
- Attend, resolve and report customer complaints, escalating unresolved cases to the reporting manager.
- Support and assist all customer-related matters, including customers' transactions records.
- Coordinate, record, monitor and update appointments and members' attendance.
Skills
More than a Customer Service Executive, I represent Amore Fitness’ branding positively in a myriad of settings.
As our Customer Service Executive, you are the voice of our brand by connecting actively with our customers. We are seeking customer-oriented, committed and patient individuals who are willing to assist our customers with a smile and ensure that our operations are running smoothly. Join us and be part of a dynamic and upbeat team that will value add your learning and growth as a Customer Service Executive!
- Manage front-desk duties and enquiries accurately and professionally.
- Serve and engage walk-in customers, ensuring prompt and attentive service.
- Attend, resolve and report customer complaints, escalating unresolved cases to the reporting manager.
- Support and assist all customer-related matters, including customers’ transaction records.
- Coordinate, record, monitor and update appointments and members’ attendance.
- Ensure all posters and promotional materials are updated and signage is visibly displayed.
- Monitor outlet inventory and replenish stock according to branch transfer procedures.
- Maintain branch cleanliness and image to ensure excellent operations.
- Service oriented with good interpersonal skills
- Well-groomed
- Willing to work retail hours (5 days per week)
- Free usage of gym facilities and fitness classes
- Incentives for beauty services and beauty care products
- Birthday vouchers
- Medical & Dental benefits
- Career advancement opportunities
- Training will be provided
We offer a competitive salary and benefits package based on merit and professional advantages of a dynamic environment that supports your development and recognizes your achievements.
Interested candidates are welcome to submit a detailed resume. For more information, please visit us at: www.amorefitness.com.
We regret that only shortlisted candidates will be notified.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.