Guest Experience Specialist

1AND8 SINGAPORE PTE. LTD.; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A vibrant food & beverage attraction in Singapore is looking for a Guest Experience Specialist. The role involves engaging guests, providing exceptional customer service, and maintaining a lively atmosphere. Applicants should be energetic team players with a preference for those with F&B service experience. Opportunities for skill progression will be discussed upon securing employment. Competitive starting salary is SGD$2,300.

Qualifications

• Must be of legal adult age.
• Must be able to work at least one weekend shift.
• Previous experience in F&B service is preferable.
• Food safety certification is preferable.
• Openness to barista training.

Responsibilities

• Engage guests with high energy.
• Provide warm customer service.
• Become an expert in company policies.
• Food & beverage preparation.
• Mentoring new hires.

Skills

Creative Problem Solving

Energetic Team Player

Interpersonal Skills

Exceptional Customer Service

Good Communication Skills

Job description

Roles & Responsibilities

Museum of Ice Cream (MOIC) Singapore is looking for spontaneous, theatrical and creative new scoops that love connecting with people! MOIC is a vibrant food & beverage attraction that creates human connection through interactive play space, sweet treats and unique seasonal programming.

Guest Experience Specialists (GES) are the stars that run the show and while typical days involve F&B service and preparation, the bulk of your job revolves around engaging with guests and creating moments of magic. With more than 10 different roles and stations to fill on any given shift, no two days are the same, especially since you’ll be making connections with different people from around the world everyday!

We’re looking for social butterflies who aren’t afraid of fast-paced environments that expect you to find creative solutions to unexpected problems. GESes need to be outgoing, energetic, adaptable and work well in a team, as well as be excited to meet and have fun with new people!

Responsibilities

• Represent the Museum of Ice Cream brand with integrity and enthusiasm
• Actively engage guests with high energy and create an atmosphere of celebration consistently on the floor
• Provide warm customer service through personalized guest assistance
• Become an expert of our scripts, protocol, company rules and policies
• Achieve mastery in knowledge of products, treats, and basic business information
• Food & beverage preparation
• Cleaning, disinfecting, and organizing of spaces
• Set-up and close down assigned exhibits and space
• Representing in external events and activations
• Mentoring and training new hires on the floor
• Opportunities for job progression will be discussed upon securing employment

Job Requirements

• This role is available for applicants of legal adult age
• Availability to work at least one weekend shift is required
<>GES need to be able to work well and keep calm under pressure
• Having previous experience in F&B service / games & activities facilitation is preferable
• Having existing food safety certification is preferable
• Openness to undergoing barista training

Salary Range & Hours

• 44 hours per week
• Starting from SGD$2,300

  Interested applicants can send their resume and cover letter to [e-mail] with “Application for [JOB TITLE] - [Your Name]” in the subject line. You are encouraged to list relevant experience in positions that involve customer service, food & beverage operations, activities facilitation or other similar roles.

  • Creative Problem Solving
  • Energetic Team Player
  • Theatre
  • Interpersonal Skills
  • Exceptional Customer Service
  • User Experience
  • Good Communication Skills
  • Food & Beverage
  • Customer Service
  • Facilitation