Customer Service Executive

AMORE FITNESS PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading fitness company in Singapore is seeking to hire a Customer Service Executive. You will represent the brand and connect actively with customers, ensuring smooth operations. Responsibilities include managing front-desk duties, handling customer enquiries, and supporting customer-related matters. The ideal candidate should be service-oriented, well-groomed, and willing to work retail hours. Join a dynamic team that values your learning and growth.

Benefits

Free usage of gym facilities and fitness classes

Incentives for beauty services and care products

Birthday vouchers

Medical & Dental benefits

Career advancement opportunities

Training will be provided

Qualifications

• Service oriented with good interpersonal skills.
• Well-groomed appearance essential.
• Willing to work retail hours (5 days per week).

Responsibilities

• Manage front-desk duties and enquiries accurately and professionally.
• Serve and engage walk-in customers, ensuring prompt and attentive service.
• Attend, resolve and report customer complaints, escalating unresolved cases to the reporting manager.
• Support and assist all customer-related matters, including customers' transactions records.
• Coordinate, record, monitor and update appointments and members' attendance.

Skills

Service oriented

Good interpersonal skills

Ability to work retail hours

Job description

More than a Customer Service Executive, I represent Amore Fitness’ branding positively in a myriad of settings.

As our Customer Service Executive, you are the voice of our brand by connecting actively with our customers. We are seeking customer-oriented, committed and patient individuals who are willing to assist our customers with a smile and ensure that our operations are running smoothly. Join us and be part of a dynamic and upbeat team that will value add your learning and growth as a Customer Service Executive!

Your contributions to our joint success:

• Manage front-desk duties and enquiries accurately and professionally.
• Serve and engage walk-in customers, ensuring prompt and attentive service.
• Attend, resolve and report customer complaints, escalating unresolved cases to the reporting manager.
• Support and assist all customer-related matters, including customers’ transaction records.
• Coordinate, record, monitor and update appointments and members’ attendance.
• Ensure all posters and promotional materials are updated and signage is visibly displayed.
• Monitor outlet inventory and replenish stock according to branch transfer procedures.
• Maintain branch cleanliness and image to ensure excellent operations.

What does it take to be a Customer Service Executive:

• Service oriented with good interpersonal skills
• Well-groomed
• Willing to work retail hours (5 days per week)

Perks you can look forward to:

• Free usage of gym facilities and fitness classes
• Incentives for beauty services and beauty care products
• Birthday vouchers
• Medical & Dental benefits
• Career advancement opportunities
• Training will be provided

We offer a competitive salary and benefits package based on merit and professional advantages of a dynamic environment that supports your development and recognizes your achievements.

Interested candidates are welcome to submit a detailed resume. For more information, please visit us at: www.amorefitness.com.

We regret that only shortlisted candidates will be notified.