Business Operations Manager (retail) (ID: 689868)

PERSOL; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading recruitment agency in Singapore is seeking a seasoned professional to manage retail and e-commerce operations, ensuring sales targets are met and customer experiences are enhanced. The ideal candidate will have over 10 years of luxury retail management experience, strong leadership skills, and a customer-focused mindset. This role requires expertise in data-driven decision-making and proficiency in retail management systems. Candidates interested in applying should proceed through the application link provided.

Qualifications

• 10+ years of luxury retail management experience.
• Proven track record in achieving sales targets.
• Strong leadership and team management skills.

Responsibilities

• Manage retail and e-commerce operations to achieve sales targets.
• Collaborate with store managers to improve customer experience.
• Drive sales productivity and implement strategies.

Skills

Leadership skills

Customer focus

Analytical skills

Communication skills

Education

Degree in Business studies or equivalent

Tools

Microsoft Excel

Retail management systems

Job description

Responsibilities

• Manage retail and e-commerce operations to achieve sales targets.
• Collaborate with store managers to improve customer experience and service quality.
• Drive sales productivity and implement strategies to boost performance.
• Support store managers in executing action plans and meeting goals.
• Maintain strong in-store presence to guide growth and team development.
• Prepare and present reports on performance, budgets, forecasts, and market trends.
• Ensure operational excellence and compliance with brand standards.
• Coordinate with internal teams (Marketing, Finance, HR, etc.) to optimize operations.
• Lead customer experience initiatives and represent the brand at events, including VIP interactions.
• Identify and resolve operational gaps in collaboration with store teams and merchandising.

Requirements

• Degree in Business studies or equivalent.
• 10+ years of luxury retail management experience.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Proven track record in achieving sales targets and managing multiple locations.
• Business-driven mindset with strong analytical skills.
• Proficiency in Microsoft Excel and retail management systems.
• Strategic thinker with data-driven decision‑making skills.
• Customer‑focused and committed to exceptional service.

Interested candidates who wish to apply for the advertised position, please click on “Apply”. We regret that only shortlisted candidates will be notified.

EA License No.: 01C4394 (PERSOL SINGAPORE PTE LTD)

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