Luxury Store Sales Associate

MIA LIORA COLLECTION PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A luxury jewellery brand in Singapore seeks enthusiastic retail associates to provide exceptional customer service and support store operations. Candidates should have strong interpersonal skills, a passion for luxury jewellery, and the ability to create a premium shopping experience. Responsibilities include assisting customers, maintaining store presentation, and supporting marketing initiatives. Training is provided, and the role includes flexible hours including weekends.

Qualifications

• Passion for luxury jewellery and customer service.
• Strong communication and interpersonal skills.
• Professional appearance and brand representation.
• Punctual and responsible team player.
• Proficient in English; Mandarin is a bonus.

Responsibilities

• Provide professional sales service to customers.
• Maintain high store presentation standards.
• Support marketing activities and content creation.
• Assist with inventory updates and product handling.

Skills

Store Operations

Customer Service

Communication

Retail Sales

Social Media

Job description

Roles & Responsibilities

Company Story

Mia Liora is a high end lab grown diamond jewellery brand founded in Singapore, supported by more than 30 years of fine jewellery craftsmanship experience for leading global luxury houses. Every creation reflects precision, heritage techniques and modern elegance, produced through a legacy of expert artisanship, advanced techniques and strict quality control to ensure exceptional brilliance and refined detailing. We believe lab grown diamonds represent the future of luxury jewellery, offering beauty, purity and sustainability without compromise, and we are dedicated to presenting these stones to the global stage for modern consumers who value ethical and meticulously crafted luxury.

Beginning our journey in Singapore and Southeast Asia, we continue to expand into the Middle East and international markets, sharing our refined designs with customers worldwide. Our flagship showroom at Far East Plaza in Orchard embodies contemporary luxury, elegance and personalised service at the heart of one of Singapore’s most recognised luxury retail destinations.

Job Scope

Retail and Store Operations

• Provide professional sales service, introduce jewellery products, and assist customers in making purchase decisions.
• Maintain store presentation at all times including product display, cleanliness, packaging, and stock arrangement.
• Support store promotions, customer engagement activities, and daily retail operations.
• Assist with basic inventory updates, stock checks, and product handling.

Jewellery and Customer Support

• Learn essential diamond and gemstone knowledge including sourcing, certification, craftsmanship, and quality standards.
• Assist with preparing quotations, offering styling advice, and following up with customers.
• Ensure customers receive a premium, personalised shopping experience.

Marketing and Content Support

• Support simple content creation such as product photos, short videos, and social media assistance.
• Assist with Instagram, Facebook, TikTok, and WeChat postings when needed.
• If applicable, support Xiaohongshu or other Chinese content.

Working Hours

• Standard hours : 11 am to 8 pm , including a 1-hour meal break .
• Ability to work on weekends and public holidays as part of the retail schedule.
• 1 off day per week , usually on a weekday.
• Flexibility may be required during promotional events or busy periods.

Qualifications Needed

• Passionate about luxury jewellery, customer service, and retail sales.
• Strong communication and interpersonal skills; confident interacting with customers.
• Professional, well-groomed, and able to represent a luxury brand image.
• Responsible, punctual, and able to work independently and as part of a small team.
• Proficient in English; Chinese language ability is a bonus for serving Mandarin-speaking customers.
• Basic computer literacy and comfort using social media platforms.
• Previous retail or customer service experience is an advantage but not required; training will be provided.

Tell employers what skills you have

Store Operations

Sustainability

Quality Control

Customer Support

Inventory

Customer Engagement

Photos

Retail Sales

Packaging

Styling

Customer Service

Facebook

Sourcing

Computer Literacy

Able To Work Independently

Customer Service Experience