Account Executive jobs in Singapore

Maintain and develop assigned accounts to ensure positive client experience, renewal and maximise profitability through daily account management

• Act as the account lead for assigned accounts based on the Client Value Proposition
• Support other account leads on larger clients as second account manager
• Build and maintain very good long term successful relationships with the client
• Understand and maintain excellent knowledge of the client contacts
• Pro-actively anticipate future needs, challenges and developments where possible
• Document and regularly maintain all relevant information in Salesforce
• Pro-actively communicate relevant information to various other areas to ensure they have the necessary understanding to make decisions
• Lead any client meetings/calls as and when required, as per the guidelines in the Client Value Proposition, where possible
• Lead account review meetings to discuss claims experience, service performance and client feedback as well as possible future opportunities as appropriate to the CVP
• Excellent understanding the client’s business and requirements
• Pro-actively Provide back up and support to client teams where required
• Recognised as the expert internally on the own client portfolio

• Easy, quick and high quality interactions with all touch points and escalation resolution in a swift and client centric manner
• Provide effective, innovative and timely solutions to client’s business challenges
• Provide a positive and engaging client experience all the time
• Independently identify and implement efficient solutions to client’s requirements and challenges
• Independently manage any escalations to ensure a swift and client centric resolution
• Regularly review and analyse client experience results to identify possible areas for improvement
• Pro-actively seek, document and share feedback from client on service delivery
• Ensure tailored processes, products and services are documented and optimised over time to improve efficiency
• Boost client stickiness

• Prepare and issue renewal documentation within agreed timeframes
• Independently negotiates renewal internally and externally to achieve favourable outcome for both sides
• Pro-actively aims to improve profitability for assigned client portfolio
• Ensure regular client engagement by phone throughout the renewal processCommunicate and document all agreements and requirements for the renewal
• Lead and support tender responses for existing clients to provide a comprehensive and tailored response

• Implement new clients ensuring a smooth and seamless transfer
• Support the sales process for potential new clients
• Discover and convert opportunities for cross selling additional products or services

• Acts as technical representative for team on cross functional projects
• Train new team members
• Supports or leads development and implementation of technical parameters, policies and frameworks for others to work within

• A highly customer-focused individual with excellent interpersonal and communicative skills
• Excellent problem solving skills
• A high level of results/goal orientation
• Takes full ownership and responsibility for the task/duties assigned to them
• Very high attention to detail
• Excellent team player & ability to work on own initiative
• Highly motivated and innovative individual possessing the ability to work under pressure and to continuously meet tight deadlines and service standards
• Fully capable of prioritising and managing own work independently

• Minimum of four years work experience in an account management role within a Financial Services environment
• Experience in a customer focussed environment, producing accurate work within tight deadlines
• Previous sales experience would be an advantage
• Completion or progress towards the Irish Insurance Examinations or equivalent foreign qualification
• Good knowledge of MS Office (Outlook, Word, Excel, PowerPoint
• Knowledge of Salesforce an advantage