Technical Account Manager, ES - APJC - ASEAN

Amazon Web Services Singapore Private Limited; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading cloud computing provider in Singapore seeks a Technical Account Manager responsible for building solutions and providing technical guidance to customers. Applicants should have over 5 years of experience in technical engineering and a bachelor's degree. The role involves collaboration with various teams to enhance AWS service adoption and ensure operational health. Strong troubleshooting skills and familiarity with AWS or cloud services are preferred.

Benefits

Mentorship and career growth opportunities

Flexible work-life balance

Inclusive team culture

Qualifications

• 5+ years of technical engineering experience.
• Experience with operational parameters and troubleshooting for compute/storage/networking/CDN/databases.
• Experience in a customer-facing role as a technical lead.

Responsibilities

• Build solutions and provide technical guidance to customers.
• Collaborate with engineers and business developers to enhance services.
• Drive technical discussions, incidents, and risk management.

Skills

Technical engineering experience

Troubleshooting skills

Experience with AWS services or cloud offerings

Education

Bachelor's degree

Job description

Key job responsibilities

• You’ll build solutions, provide technical guidance and advocate for the customer
• Ensure AWS environments remain operationally healthy whilst reducing cost and complexity
• Develop trusting relationships with customers, understanding their business needs and technical challenges
• Using your technical acumen and customer obsession, you’ll drive technical discussions regarding incidents, trade-offs, and risk management
• Consult with a range of partners from developers through to C-suite executives
• Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers
• With a bias for action, you'll proactively find opportunities for customers to gain additional value from AWS
• Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning
• Being part of a wider Enterprise Support team you’ll provide post-sales, consultative expertise
• Solve a variety of problems across different customers as they migrate their workloads to the cloud
• Uplift customer capabilities by running workshops, brown bag sessions, etc.

A day in the life

As a trusted advisor you’ll have a direct impact in helping our customers gain the most value from cloud technology. You’ll craft and execute strategies to drive our customers’ adoption and use of AWS services.

Our Technical Account Managers partner with some of the most iconic businesses in the country. These range from rising startups building their business from scratch through to large enterprises going through significant transformation. You’ll provide advice on architecture, support strategy, project, and launch planning as well as ongoing operational issues. Watch a short video about life as a Technical Account Manager team here

About the team

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work / Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

BASIC QUALIFICATIONS

• 5+ years of technical engineering experience
• Bachelor's degree
• Experience with operational parameters and troubleshooting for two (2) of the following : compute / storage / networking / CDN / databases / DevOps / big data and analytics / security / applications development in a distributed systems environment

PREFERRED QUALIFICATIONS

• Experience with AWS services or other cloud offerings
• Experience in internal enterprise or external customer-facing environment as a technical lead

Our inclusive culture empowers Amazonians to deliver the best results for our customers.