ACCOUNTS MANAGER

6 FACE DESIGN CONTRACTORS PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading design contractor firm in Singapore is seeking an Account Manager to maintain and develop client accounts, ensuring positive experiences and maximizing profitability. The ideal candidate will have over four years of experience in account management within a Financial Services environment, strong interpersonal skills, and the ability to work independently. Key responsibilities include managing client interactions, preparing renewal documentation, and implementing new clients seamlessly. This role offers a dynamic work environment with a strong focus on customer satisfaction.

Qualifications

• Minimum of four years work experience in an account management role within Financial Services.
• Experience in a customer focused environment, producing accurate work within tight deadlines.
• Previous sales experience would be an advantage.

Responsibilities

• Act as account lead for assigned clients based on the Client Value Proposition.
• Prepare and issue renewal documentation within agreed timeframes.
• Implement new clients ensuring a smooth and seamless transfer.

Skills

Customer-focused

Interpersonal skills

Problem solving

Attention to detail

Team player

Education

Completion or progress towards the Irish Insurance Examinations

Tools

Salesforce

MS Office

Job description

Job Overview

Maintain and develop assigned accounts to ensure positive client experience, renewal and maximise profitability through daily account management

Responsbilities

Account Management

• Act as the account lead for assigned accounts based on the Client Value Proposition
• Support other account leads on larger clients as second account manager
• Build and maintain very good long term successful relationships with the client
• Understand and maintain excellent knowledge of the client contacts
• Pro-actively anticipate future needs, challenges and developments where possible
• Document and regularly maintain all relevant information in Salesforce
• Pro-actively communicate relevant information to various other areas to ensure they have the necessary understanding to make decisions
• Lead any client meetings/calls as and when required, as per the guidelines in the Client Value Proposition, where possible
• Lead account review meetings to discuss claims experience, service performance and client feedback as well as possible future opportunities as appropriate to the CVP
• Excellent understanding the client’s business and requirements
• Pro-actively Provide back up and support to client teams where required
• Recognised as the expert internally on the own client portfolio

Client Experience

• Easy, quick and high quality interactions with all touch points and escalation resolution in a swift and client centric manner
• Provide effective, innovative and timely solutions to client’s business challenges
• Provide a positive and engaging client experience all the time
• Independently identify and implement efficient solutions to client’s requirements and challenges
• Independently manage any escalations to ensure a swift and client centric resolution
• Regularly review and analyse client experience results to identify possible areas for improvement
• Pro-actively seek, document and share feedback from client on service delivery
• Ensure tailored processes, products and services are documented and optimised over time to improve efficiency
• Boost client stickiness

Renewals

• Prepare and issue renewal documentation within agreed timeframes
• Independently negotiates renewal internally and externally to achieve favourable outcome for both sides
• Pro-actively aims to improve profitability for assigned client portfolio
• Ensure regular client engagement by phone throughout the renewal processCommunicate and document all agreements and requirements for the renewal
• Lead and support tender responses for existing clients to provide a comprehensive and tailored response

New Business

• Implement new clients ensuring a smooth and seamless transfer
• Support the sales process for potential new clients
• Discover and convert opportunities for cross selling additional products or services

Other requirements

• Acts as technical representative for team on cross functional projects
• Train new team members
• Supports or leads development and implementation of technical parameters, policies and frameworks for others to work within

Requirements

Behaviour/Values

• A highly customer-focused individual with excellent interpersonal and communicative skills
• Excellent problem solving skills
• A high level of results/goal orientation
• Takes full ownership and responsibility for the task/duties assigned to them
• Very high attention to detail
• Excellent team player & ability to work on own initiative
• Highly motivated and innovative individual possessing the ability to work under pressure and to continuously meet tight deadlines and service standards
• Fully capable of prioritising and managing own work independently

Experience Required

• Minimum of four years work experience in an account management role within a Financial Services environment
• Experience in a customer focussed environment, producing accurate work within tight deadlines
• Previous sales experience would be an advantage
• Completion or progress towards the Irish Insurance Examinations or equivalent foreign qualification
• Good knowledge of MS Office (Outlook, Word, Excel, PowerPoint
• Knowledge of Salesforce an advantage