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Delivery jobs in Saudi Arabia

Training Specialist

Delivery Hero Austria

Riyadh
On-site
SAR 150,000 - 200,000
30+ days ago
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Cyber Defense Analyst (L2/L3)

Help AG

Riyadh
On-site
SAR 200,000 - 300,000
30+ days ago

Senior Product Manager - Home & Location

Delivery Hero SE

Riyadh
On-site
SAR 300,000 - 400,000
16 days ago

Delivery Application Operator

Al Dossary Trading & Real Estate

Dhahran Compound
On-site
SAR 48,000 - 120,000
16 days ago

IT Solutions Delivery Manager Jobs in Dammam (Oct 2025) - Bayt.com

CARE

Dammam
On-site
SAR 200,000 - 300,000
17 days ago
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IT Solutions Delivery Manager Jobs in Buraidah (Oct 2025) - Bayt.com

Saudi Petroleum Services Polytechnic

Buraydah
Hybrid
SAR 150,000 - 200,000
17 days ago

IT Solutions Delivery Manager Jobs in Jubail (Oct 2025) - Bayt.com

Saudi Petroleum Services Polytechnic

Al Jubayl
On-site
SAR 200,000 - 300,000
17 days ago

Senior Director - Digital Delivery (CDU4) - 20005187

Qiddiya Investment Company

Riyadh
On-site
SAR 200,000 - 300,000
17 days ago
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IT Solutions Delivery Manager Jobs in Riyadh (Oct 2025) - Bayt.com

Saudi Petroleum Services Polytechnic

Riyadh
On-site
SAR 200,000 - 300,000
17 days ago

KSA Tech Service Delivery Lead (SDL)

PwC Middle East

Riyadh
On-site
SAR 200,000 - 300,000
18 days ago

Senior DevOps Delivery Consultant, MENAT SDT

AWS EMEA SARL (Saudi Arabia Branch) (Amazon)

Riyadh
On-site
SAR 200,000 - 300,000
19 days ago

Tech Delivery Enablement Specialist

PwC Middle East

Riyadh
On-site
SAR 150,000 - 200,000
19 days ago

Service Delivery Manager (Hyperscalers)

Marc Ellis

Saudi Arabia
On-site
SAR 374,000 - 488,000
19 days ago

Delivery City Manager

مؤسسة رمق للتخليص الجمركي

Riyadh Region
On-site
SAR 200,000 - 300,000
20 days ago

Delivery man

مؤسسة رمق للتخليص الجمركي

Riyadh Region
On-site
SAR 48,000 - 120,000
20 days ago

Program Manager – SDG Delivery Portfolio ( Saudi Nationals Only)

SDG Group

Municipality of Al Shamal
On-site
SAR 150,000 - 200,000
20 days ago

Program Manager – SDG Delivery Portfolio (KSA)

SDG Group

Municipality of Al Shamal
On-site
SAR 150,000 - 200,000
20 days ago

Innovation and Digital Delivery Manager

Jasara Program Management Company

Makkah Region
On-site
SAR 150,000 - 200,000
21 days ago

Innovation and Digital Delivery Manager

JASARA PMC

Makkah Region
On-site
SAR 150,000 - 200,000
21 days ago

Head of Delivery & Operations

WEbook, Inc.

Riyadh
On-site
SAR 200,000 - 300,000
21 days ago

Installation & Delivery Specialist

Foodics

Riyadh
On-site
SAR 60,000 - 80,000
21 days ago

Head of Delivery & Operations

Supertech Innovation Labs

Riyadh
On-site
SAR 200,000 - 300,000
22 days ago

ServiceNow Delivery Lead

Arthur Lawrence

Riyadh
On-site
SAR 150,000 - 200,000
24 days ago

Senior Project Manager - Transportation Delivery - 20004744 CDU8

Stryker Corporation

Riyadh
On-site
SAR 150,000 - 200,000
25 days ago

Director of IT Operations

Delivery Hero SE

Riyadh
On-site
SAR 200,000 - 300,000
25 days ago

Top job titles:

Waiter jobsSafety jobsCrane Operator jobsFemale jobsScaffolding Supervisor jobsOil And Gas jobsBusiness Analyst jobsPiping Supervisor jobsRestaurant jobsTelecommunication jobs

Top companies:

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Training Specialist
Delivery Hero Austria
Riyadh
On-site
SAR 150,000 - 200,000
Full time
30+ days ago

Job summary

A leading company in food delivery, Hungerstation, seeks a Trainer to develop and deliver impactful training programs tailored for their call center environment. The ideal candidate should have a Bachelor's degree, relevant experience, and fluency in both English and Arabic. Join their mission to enhance customer service through effective learning and development solutions.

Qualifications

  • 1-2 years relevant experience.
  • Knowledge of COPC and CIPD standards.
  • Fluency in English and Arabic required.

Responsibilities

  • Design and develop training programs tailored to needs.
  • Deliver engaging training sessions for new hires.
  • Analyze training evaluation data for improvements.

Skills

Presentation skills
Facilitation skills
Communication skills
Analytical skills

Education

Bachelor’s degree in a relevant field

Tools

E-learning platforms
Job description

About the opportunity

  • Design and develop comprehensive training programs tailored to the specific needs, aligned with Hungerstation internal culture, addressing in-house and BPO staff.
  • Incorporate COPC and CIPD best practices and industry standards into training materials and content.
  • Collaborate with subject matter experts to ensure training programs cover all relevant topics, including product knowledge, customer service techniques, and problem-resolution skills.
  • Regularly review and update training materials to reflect the latest industry trends and advancements.
  • Deliver induction program to create a dynamic and engaging onboarding experience for new customer care agents.
  • Introduce interactive and modern training methods, such as e-learning modules, virtual simulations, and gamification, to enhance the induction process.
  • Ensure that the induction program effectively communicates Hungerstation's values, mission, and customer-centric approach.
  • Conduct engaging training sessions for new hires and existing team leaders and agents, utilizing a variety of training techniques and methodologies.
  • Deliver training sessions on topics such as customer service skills, communication, product knowledge and company policies.
  • Foster a positive and inclusive learning environment that encourages active participation and knowledge sharing among trainees.
  • Provide constructive feedback and coaching to agents to support their continuous development and improvement.
  • Collaborate with cross-functional teams to design and execute culture and engagement activities, recognition programs, and employee appreciation events.
  • Collaborate with the Quality Assurance (QA) team to develop performance evaluation criteria and metrics aligned with COPC standards.
  • Assist in monitoring and assessing individual agent performance through regular performance evaluations and coaching sessions.
  • Identify performance gaps and training needs, and develop targeted training interventions to address them.
  • Track and analyze performance data to identify trends, areas of improvement, and opportunities for enhancing customer satisfaction.
  • Develop and deliver training programs on leadership skills, coaching, performance management, and effective communication for call center team leaders.
  • Empower team leaders with training on call center metrics, KPIs, and performance targets to drive team performance and achieve operational goals.
  • Foster a culture of continuous improvement by training team leaders on quality assurance, monitoring, and providing feedback for performance enhancement.
  • Train team leaders in conducting effective team meetings, delivering constructive feedback, and recognizing outstanding performance to support and motivate teams.
  • Collaborate with Operations to optimize call center operations, reduce call handling time, and enhance first-call resolution.
  • Conduct post-training evaluations to assess the effectiveness of training programs and gather feedback from trainees.
  • Analyze training evaluation data and make recommendations for improvements and modifications to training content and methods.
  • Support the professional development of internal trainers (tutors), ensuring they have the necessary resources and skills to deliver effective training programs.

What you need to be successful

  • 1 - 2 years of relevant experience.
  • Proven experience as a Trainer or in a similar training role, preferably within a contact center environment.
  • Knowledge of COPC and CIPD / ATD standards and best practices.
  • Strong understanding of the Saudi market and cultural nuances.
  • Familiarity with modern training methodologies, e-learning platforms, and instructional design principles.
  • Excellent presentation, facilitation, and communication skills.
  • Ability to develop and deliver engaging and interactive training sessions.
  • Basic analytical skills to assess training needs, evaluate performance data, and identify areas for improvement.
  • Passion for learning and staying updated with industry trends and advancements.
  • Ability to work effectively in a fast-paced, dynamic environment.
  • Fluency in both written and spoken English and Arabic is a must.
  • Bachelor’s degree in a relevant field is required.


Who we are

Hungerstation is the first Saudi Food delivery App in the region! Established in 2012. Today Hungerstation enables you to browse the largest selection of restaurants and supermarkets in KSA that reach 35,000+ options.
In Hungerstation, we stand for our customers' satisfaction, partners’ loyalty and riders’ wellbeing, in addition to our expansion vision - always aiming higher and moving forward to the utmost levels of service platform.

Hungerstation is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide

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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.

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