Waiter / Waitress

TPGR SDN BHD; Pasir Gudang; On-site; MYR 20,000 - 100,000; Full time

Job summary

A service-oriented company in Pasir Gudang is seeking individuals to deliver efficient customer service. Responsibilities include greeting guests, taking orders, serving food and beverages, and addressing customer complaints. Ideal candidates should have a good understanding of menu items and possess excellent customer service skills. This role requires attention to detail, ensuring cleanliness of tableware, and ability to work in a fast-paced environment.

Qualifications

• Ability to provide efficient service to customers.
• Knowledge of menu items and daily specials.

Responsibilities

• Provide efficient service to customers.
• Welcome, greet and direct customers to the designated table.
• Take food and beverage orders politely.

Job description

Responsibilities

• Provide efficient service to customers.
• Perform table setting in accordance with established standard.
• Ensure silverware, chinaware is polished and linen is in good condition.
• Perform mis‑en‑place before service.
• Welcome, greet and direct customer to the designated table.
• Promote special promotion food & beverages to customer.
• Take food and beverage order from customers/guests politely and record down in orderly manner on the captain order.
• Deliver the captain order to bar and kitchen, follow up within the preparation time.
• Serve the customers/guests with the prepared foods and beverages.
• Handle any minor complaint and forward major complaint to immediate superior for further action.
• Ensure all customers/guests are being served accordingly and timely.
• Clear the used plate and refill drinking water from time to time when needed.

Other Duties

• Learn menu items and daily specialties and seasonal food, including beverages.
• Participate in the daily work schedules and mis‑em‑place.
• Perform other relevant duties as assigned by the Management from time to time.