Waiter/Waitress

Otoba; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A dining establishment in Kuala Lumpur is seeking an experienced waiter/waitress to deliver excellent customer service and ensure a memorable dining experience. Responsibilities include greeting guests, taking orders, and serving food and beverages promptly. Candidates must have a minimum of Secondary education and 1-2 years of experience in a fast-paced food and beverage environment. The role requires proficiency in English and Bahasa Malaysia, strong teamwork, and cash handling skills, all to be performed onsite at The Five, Bukit Damansara.

Benefits

EPF

SOCSO

Annual Leave

Medical Leave

Health Insurance

Qualifications

• 1-2 years of proven experience in a waiter/waitress role in a fast-paced environment.
• Proficient in taking orders accurately and efficiently.
• Ability to handle complaints and resolve issues professionally.

Responsibilities

• Greet and seat guests in a friendly manner.
• Take food and beverage orders accurately.
• Serve food and beverages promptly, ensuring accuracy.
• Maintain cleanliness and organization of dining areas.

Skills

Customer service skills

Teamwork

Communication in English and Bahasa Malaysia

Cash handling procedures

Menu knowledge

Education

Secondary/SPM/'O' Level education

Job description

Requirements

• Possess a minimum of Secondary/SPM/'O' Level education.
• Demonstrate 1-2 years of proven experience in a waiter/waitress role within a fast-paced food and beverage environment.
• Exhibit exceptional customer service skills, ensuring a positive and memorable dining experience for all guests.
• Proficient in taking customer orders accurately and efficiently, utilizing both manual and potentially digital order‑taking systems.
• Possess comprehensive menu knowledge, including ingredients, preparation methods, and potential allergens, to effectively answer customer inquiries and provide recommendations.
• Demonstrate strong teamwork and collaboration skills, working effectively with kitchen staff and other team members to ensure seamless service.
• Exhibit proficiency in cash handling procedures, including processing payments, providing accurate change, and reconciling daily transactions.
• Demonstrate excellent communication skills in both English and Bahasa Malaysia, enabling clear and effective interaction with customers and colleagues.
• Ability to handle customer complaints and resolve issues promptly and professionally, escalating complex situations to management when necessary.
• Ability to work onsite at The Five, Lorong Dungun Kiri, Bukit Damansara, 50490 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia.

Responsibilities

• Greet and seat guests in a friendly and efficient manner, ensuring a positive first impression.
• Present menus, answer questions about menu items, and make recommendations based on customer preferences and dietary needs.
• Accurately take food and beverage orders, utilizing order‑taking skills and point‑of‑sale (POS) system knowledge.
• Serve food and beverages promptly and efficiently, ensuring accuracy and adherence to presentation standards.
• Monitor guest satisfaction throughout the dining experience, proactively addressing any concerns or issues that may arise.
• Process payments accurately using cash handling procedures and POS system, providing correct change and receipts.
• Maintain cleanliness and organization of tables, service stations, and dining areas, adhering to hygiene and sanitation standards.

Benefits

• EPF
• SOCSO
• Annual Leave
• Medical Leave
• Health Insurance