Waiter/Waitress

Renaissance Hotels; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A global hotel chain in Kuala Lumpur is seeking an F&B and Event Service Expert to enhance guest experiences during events. The role includes setting up event materials, serving guests, and ensuring safety and quality standards are met. Candidates should have at least 1 year of relevant experience and a high school diploma or G.E.D. This position requires effective communication and the ability to work well in a team environment, making guest satisfaction a priority.

Qualifications

• At least 1 year of related work experience required.
• Ability to maintain confidentiality of proprietary information.
• Skilled in a wide range of event functions.

Responsibilities

• Ensure adherence to quality expectations and standards.
• Interact and serve guests while maintaining safety standards.
• Set up tables and event materials for various occasions.

Skills

Customer service

Event function knowledge

Communication skills

Education

High school diploma or G.E.D. equivalent

Job description

POSITION SUMMARY – F&B and Event Service Expert

Our jobs aren’t just about putting food on the table or serving guests during a banquet or event. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. Our F&B Service Experts is skilled in a wide range of event functions and able to take the initiative and deliver a wide range of services to make sure that guests’ experience is well taken care of from start to finish. Whether setting tables and event materials communicating with the kitchen, interacting, and serving guests, or cleaning work areas and supplies, the F&B Service Expert makes transactions feel like part of the experience.

Follow all company and safety and security policies and procedures; report maintenance needs, accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: No supervisory experience.