Travel Sales Specialist - Create WOW Journeys

Easy Europe Holidays; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A travel services company in Kuala Lumpur seeks a dedicated individual for Customer Communication & Service. The role involves assisting travelers with service requests, maintaining client information, and coordinating tours. Candidates should have a diploma and at least 1 year of experience in a travel agency and customer service. The company offers a customer-centric environment, opportunities for promotion, and various employee benefits, including medical coverage and team bonding activities.

Benefits

Leave Entitlements

Medical Coverage

Staff Discounts

Team Bonding Activities

Annual Performance Bonus

Qualifications

• Minimum of 1 year experience in a travel agency.
• Minimum of 1 year experience in customer service or customer support.

Responsibilities

• Ensure professionalism, accuracy, and confidentiality in all client interactions.
• Assist travelers with service requests such as insurance claims.
• Maintain and update client information in the database.
• Coordinate with hotels for special arrangements.
• Support the sales team in various administrative tasks.

Skills

Customer-centric attitude

Strong communication skills

Analytical thinking

Attention to detail

Education

Diploma/Advanced Diploma

Job description

A travel services company in Kuala Lumpur seeks a dedicated individual for Customer Communication & Service. The role involves assisting travelers with service requests, maintaining client information, and coordinating tours. Candidates should have a diploma and at least 1 year of experience in a travel agency and customer service. The company offers a customer-centric environment, opportunities for promotion, and various employee benefits, including medical coverage and team bonding activities.