Telephone Operator

Sunway Sanctuary; Selangor; On-site; MYR 20,000 - 100,000; Full time

Job summary

A senior living complex in Malaysia is seeking a Customer Service Officer to manage calls and engage with residents. Responsibilities include answering queries, maintaining communication standards, and addressing customer concerns professionally. Candidates should have at least an SPM certification and be willing to work in shifts. This role offers a chance for fresh graduates to start their careers in a supportive environment.

Qualifications

• Able to handle irate callers professionally and courteously.
• Willing to work shifts, including public holidays.
• At least 1 year of customer service experience.

Responsibilities

• Manage incoming and outgoing calls effectively.
• Provide courteous communication service to residents.
• Respond to customer enquiries with confidence.

Skills

Multiple language skills

Customer service

Stress management

Education

SPM certification

Job description

Job Description

Sunway Sanctuary is a Senior and Independent living complex/residence located right next to Sunway Medical Centre in SCKL. Anchoring on the retirees’ fundamental needs, SSS takes care of the different facets of senior living through the three dimensions of wellness nestled in a luxurious environment. It’s a world-class hospitality services amidst premium facilities, and social interaction through recreational activities as well as healthcare support allow seniors to retire with like-minded people.

Responsibilities

• Handle incoming and outgoing calls via the switchboard and provide prompt and courteous communication service to all residents.
• Answer all incoming and outgoing calls in a professional manner and practice Standard Answering Phrase.
• Respond to general enquiries from customers confidently pertaining to Sunway Sanctuary services and facilities.
• Handle irate callers professionally and courteously by helping them to resolve their issue or redirecting the calls to the correct person or department.

Requirements

• Possess at least SPM certification.
• Willing to work 3 shifts including public holiday.
• Multiple language skills are preferred.
• Able to work under pressure.
• Minimum 1 year experience.

Fresh graduate are encouraged to apply as well.