Telephone Operator

5G-Starlink Pte.; Malacca City; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading service provider in Malacca is seeking a guest service representative to handle guest communications professionally. Responsibilities include answering calls, processing requests, and ensuring guest satisfaction. The ideal candidate will excel in communication, operate telephone systems efficiently, and uphold company standards of service. Join a diverse and inclusive workforce committed to quality service and guest experiences.

Qualifications

• Excellent communication skills and ability to operate a telephone switchboard.
• Ability to handle guest requests and service needs professionally.
• Proficient in using computers and POS systems.

Responsibilities

• Answer all guest calls and process their requests and questions.
• Monitor busy lines and update callers on hold.
• Ensure guest satisfaction by following up on their requests.

Job description

Position Summary

Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station. Process guest requests for wake‑up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non‑registered guest calls. Advise guests of any messages received. Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message. Receive, record, and relay messages accurately, completely, and legibly. Activate/deactivate guest room message lights as appropriate. Instruct guests on how to access the internet and transfer guests with problems to the provider's customer support line. Test communications equipment to ensure it works properly. Respond to special requests from guests with unique needs. Contact appropriate individual or department as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Dispatch bell staff or valet staff as needed. Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Enter and locate information using computers and/or POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people‑first culture. We are committed to non‑discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.