Technical Support Engineer 2 (Japanese Speaker)

Emerson; Bayan Lepas; Hybrid; MYR 50,000 - 70,000; Full time

Job summary

A leading technology company in Malaysia is seeking a Customer Support Engineer to resolve technical issues and enhance customer proficiency. Candidates should have a Bachelor’s degree in Electrical Engineering, be proficient in Japanese, and possess strong communication skills. The role offers competitive benefits, including hybrid work mode and continuous professional development opportunities. Ideal candidates will have a good understanding of electronic design concepts and prior customer-facing experience.

Benefits

Competitive salary

Company performance-based bonus

Flexible working hours

Support for dental and vision

Travel and commute allowances

Gym facilities

Complimentary drinks and snacks

Qualifications

• 2+ years of work experience in a customer-facing technical role.
• Comfortable communicating technical concepts to diverse backgrounds.
• Ability to prioritize multiple tasks and advocate for customer needs.

Responsibilities

• Resolve technical issues for customers during product installation and maintenance.
• Educate customers through training and support engagements.
• Capture and document knowledge to enable self-service resolution.

Skills

Intermediate or advanced Japanese level

Excellent verbal and written communication skills

Problem-solving skills

Understanding of electronic circuit design concepts

Experience in customer-facing roles

Education

Bachelor’s degree in Electrical Engineering, Computer Engineering, or Computer Science

Tools

LabVIEW

Programming languages

Job description

You may have heard about the NI flagship software NI LabVIEW at university, but do you know about the full scope and value of the NI test and validation portfolio? Our clients are working on some of the most advanced technical challenges of our time, at the absolute pinnacle of electrical engineering technology. NI help clients to test their ideas and enable them to “Engineer Ambitiously”.

In This Role, Your Responsibilities Will Be:

Resolves technical issues for customers across all account tiers

• Resolves customers’ single incidents during installation,implementation, and/ormaintenance of NI products and platforms.
• Escalatescomplex technical issuesinternally to the appropriate support groupwhile maintaining ownership of customer interaction.
• Reportsdesign, reliability, or maintenance issues or bugsto R&D that ariseduring single incident support interactions.

Builds customer proficiency for all account tiers through standardservices

• Educates customers throughformal trainingand technicalsupportengagements .
• Guides customers through basic product startup, applicationtroubleshooting,and/or maintenance of solutions .

Captures and documents knowledge to enable self-service resolution

Learns and adopts

• Knowledge-Centered Service (KCS) methodology.
• Enables customers to self-serve by creating and editing Knowledge basedarticles .

The Benefits of Working at NI Penang:

• Competitive salary relative to your skills and demonstrated ability to perform in the role.
• World class Generation NI corporate onboarding
• 3 Months of Technical Support Engineer functional onboarding & mentoring before supporting customers.
• High quality communication tools and IT equipment.
• Company and personal performance-based bonus.
• An amazing team and a fun place to work.
• Unique Hybrid work mode and flexible working hours.
• Support for dental and vision.
• Travel and commute allowances.
• Accessible and attractive modern offices with free parking.
• Shower and gym facilities for those who like to work out.
• Complimentary drinks and snacks.
• Penang tariff monthly “Cafeteria” leisure expenses benefit.
• Regular site and team events.

For This Role, You Will Need:

• Intermediate or advanced Japanese level, oral and written (JLPT N3 and above)
• Bachelor’s degree in Electrical Engineering, Computer Engineering, or Computer Science
• 2+ years work experience in a customer-facing technical role or other relevant industry experience
• Owning and advocating for customer issues or needs and prioritizing multiple tasks.

Preferred Qualifications That Set You Apart:

• Communication – Excellent verbal and written communication skills. You are comfortable communicating technical concepts to a range of backgrounds, one-on-one, or in front of a group.
• Problem Solver – Integrates information from disparate sources to identify underlying causes and find creative solutions. Sees beyond short-term issues to understand the bigger picture.
• Technical – Good understanding of electronic circuit design concepts and basic electronic instrumentation. Proficiency in one or more programming languages is required. (LabVIEW experience is preferred)
• Dynamic – Thrives in an environment where the work changes from day to day. You are fascinated by the multitude of ways that engineers and scientists solve tomorrow’s grand challenges.
• Leader – Experience coaching and mentoring others, through formal or informal leadership roles.
• Domain – Experienced in the test and measurement industry. The ideal candidate may have a background in one of NI’s target market segments.
• Customer Focus - Experience owning and advocating for customer issues or needs and prioritizing multiple tasks.

Our Culture & Commitment to You:

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact.

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.