Technical Support Engineer

Agensi Pekerjaan Advance Advisory; Selangor; On-site; MYR 60,000 - 80,000; Full time

Job summary

A recruitment agency in Malaysia is seeking a technical support specialist with over 5 years of experience in customer service and technical troubleshooting. The role involves providing remote assistance, diagnosing issues, and offering after-hours support. Candidates should hold a degree in technical engineering and be fluent in English. Knowledge of automation systems and the willingness to travel abroad are also essential.

Qualifications

• 5+ years of technical field or customer service experience.
• Experience with remote diagnostic tools or providing virtual support.
• Knowledge of control and automation, electrical diagrams.

Responsibilities

• Be the first point of contact for the customer, providing remote technical assistance.
• Diagnose and resolve technical issues, guiding customers step-by-step.
• Provide after-hours support for urgent technical issues.

Skills

Technical troubleshooting

Diagnostic tools

Teamwork

Communication

Education

Degree in technical engineering

Tools

PLC software (S7 or Allen Bradley)

Job description

Responsibilities

• Be the first point of contact for the customer, providing remote technical assistance via phone, email, or online platforms.
• Diagnose and resolve technical issues, guiding customers step-by-step through troubleshooting, ensuring minimal downtime.
• Provide after-hours support for urgent technical issues by managing the hotline helpdesk on a rotational basis.
• Conduct hands-on troubleshooting to identify root causes on site when remote resolution is not possible.
• Coordinate with the Customer Service Manager and/or Customer Service Officer for parts replacement or complex repairs.
• Maintain an accurate client database and service reports in our CRM system.

Profile & Qualifications

• Hold a degree in technical engineering or equivalent experience.
• Have at least 5 years of technical field or customer service experience. Experience with remote diagnostic tools or providing virtual support would be a plus.
• Have knowledge of control and automation, electrical diagrams, and ideally PLC software (S7 or Allen Bradley).
• Communicate clearly and enjoy working in a team.
• Be willing to travel and work abroad across Asia and other countries, from a few days to several weeks.
• Be fluent in English, with local or additional languages as a plus.